Job Description
Job Description
Job Title: Quality Assurance Lead (Records Digitization & Project Operations)
Employment Type: Full-Time with benefits
Contract Status: Funded Federal Contract Awarded to Eigennet LLC
Work Mode: Fully Onsite (Monday through Friday)
Place of Performance: Washington, D.C. 20002
Work Authorization: Must be authorized to work in the United States.
Security Requirement: Candidates must successfully complete the federal government agency's background check and security clearance process, as required by the agency, prior to the commencement of work.
Position Overview
- Eigennet LLC is seeking a QA Lead to support a federal records digitization program. This role will be responsible for overseeing document scanning, quality assurance, indexing, records validation, compliance activities, project reporting, and deliverable management. The ideal candidate will be a hands-on professional who can lead day-to-day digitization operations while ensuring quality, compliance, and project objectives are consistently met.
Essential Duties and Responsibilities
Digitization & Quality Operations
- Lead and perform document scanning, image review, quality control (QC), indexing, and metadata validation activities.
- Ensure digitized records meet established quality standards and project requirements.
- Monitor production workflows and resolve quality issues through corrective actions.
- Maintain proper chain-of-custody and records tracking procedures.
- Conduct quality audits and reviews of scanned images, indexed records, and project deliverables.
Project Coordination & Reporting
- Support project planning, scheduling, staffing coordination, and operational oversight.
- Track project milestones, deliverables, and performance metrics.
- Prepare and maintain weekly status reports, production reports, training logs, quality reports, and corrective action documentation.
- Serve as a liaison between project teams and stakeholders to ensure smooth execution of project activities.
Compliance & Deliverables Management
- Support the development and maintenance of Quality Management Plans (QMP), Quality Assurance Protocols (QAP), and Standard Operating Procedures (SOPs).
- Ensure compliance with federal records management and digitization requirements.
- Coordinate required training activities and maintain associated records.
- Assist in the preparation and submission of contract deliverables, including:
o Project Plans
o Quality Management Plans
o Training Logs
o Chain-of-Custody Logs
o Validation Reports
o Corrective Action Plans
o Equipment Testing Reports
o Digitization Deliverables
Required Qualifications:
- Bachelor's degree in a related field or equivalent combination of education and experience.
- 5+ years of experience in document digitization, records management, document imaging, or scanning operations.
- Experience performing and overseeing:
o Document Scanning
o Quality Assurance (QA)
o Quality Control (QC)
o Records Indexing
o Metadata Validation
- Experience preparing operational reports, logs, and project documentation.
- Strong organizational, analytical, and problem-solving skills.
- Excellent written and verbal communication skills.
Preferred Qualifications:
- Experience supporting Federal Government records digitization projects.
- Prior experience leading or supervising digitization, records management, or QA teams.
- Familiarity with NARA digitization guidance, records management practices, and chain-of-custody procedures.
- Project management experience is highly desirable.
- PMP (Project Management Professional) certification preferred.
- Lean Six Sigma, CRM, or other quality-related certifications are a plus.