Desktop Support Engineer(Dispatch/On demand)
Job Description
Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
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We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
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Location: Bay Area, CA
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Contract Type: Independent Contractor / (Dispatch /Part-Time)
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Start Date: Immediate
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Eligibility: U.S. Citizens and Green Card Holders Preferred
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Role Overview
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We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.
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This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.
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Key Responsibilities
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● Provide on-site desktop and IT support for end users at the client location.
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● Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
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● Install, configure, and maintain hardware, operating systems, and enterprise software applications.
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● Support network connectivity issues, including LAN troubleshooting.
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● Assist with device setup, replacement, and hardware installations.
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● Perform basic network troubleshooting using console access when required.
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● Document service activities and communicate updates to the service delivery team.
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● Follow client IT policies and security procedures while performing onsite tasks.
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Required Skills
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● Strong knowledge of Windows operating systems and desktop environments
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● Experience in hardware troubleshooting and replacement
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● Basic understanding of networking (LAN connectivity, switches, routers)
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● Ability to diagnose and resolve desktop, printer, and peripheral issues
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● Good communication and customer service skills
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● Ability to work independently in onsite support environments
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Tools Required to Carry
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Engineers must carry the following tools while attending onsite support requests:
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● Windows Laptop
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● LAN Cable
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● Console Cable
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● Screwdriver Toolkit
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● Basic IT troubleshooting tools
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Work Model
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● On-demand / field support role
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● Work assignments will be shared by the Service Delivery Team
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● Engineers will be contacted via phone or email when support is required
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● Engineers will receive site location, SPOC details, and reporting time before each assignment
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● No guaranteed number of working hours
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Contract Type
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● Independent Contractor (1099)
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Interested candidates are invited to send their resumes to: careers.us@axiomtechnologies.com