Job Description
Infor XA (MAPICS) Techno Functional Consultant
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Elon, NC (Onsite)
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Fulltime Permanent
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Job Description:
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Role Summary
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Support and maintain Infor XA / MAPICS ERP applications with a focus on Manufacturing, Order to Cash, and Supply Chain processes. Manage incidents, service requests, problem management activities, and development/support tasks while ensuring adherence to SLAs and ITIL service management practices.
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Must Have Technical/Functional Skills
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Functional Skills
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Good understanding of business processes, especially within the Manufacturing domain.
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Knowledge and experience in ERP implementation and support methodologies/processes.
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Expertise in Infor XA / MAPICS ERP, particularly in:
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Manufacturing
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Order to Cash
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Supply Chain modules
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Technical Skills
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Hands-on development experience in Infor XA using AS/400 RPG, RPGLE, RPGCLE, and CL programming.
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Strong understanding of:
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AS/400
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DB2
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SQL/400
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SQLRPGLE
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CLLE
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XML
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Infor XA PowerLink
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SystemLink
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NetLink
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ILE RPG
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Critical Skills
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Knowledge of ITIL Service Management
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Soft Skills
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Excellent verbal and written communication skills in English.
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Positive attitude and strong team-player mindset.
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Roles & Responsibilities
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Manage incidents and service requests raised by business and IT teams.
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Ensure response and resolution within agreed SLA timelines.
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Analyze tickets and provide effective resolutions to users.
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Discuss solutions and configuration changes with users.
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Document observations and findings before incident closure.
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Perform Root Cause Analysis (RCA) for Priority 1 and Priority 2 incidents.
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Execute problem management activities to prevent recurring issues and improve service quality.
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Adhere to agreed Service Level Agreements (SLAs).
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Analyze requirements and perform gap analysis.
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Work closely with offshore teams and facilitate communication between business and IT stakeholders.
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Support application enhancements, maintenance, and development activities as required.
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Managerial Skills
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- Lead offshore development and support teams.
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