Application Support Analyst - Credit & Rates eTrading
Job Description
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values – proximity, teamwork, diversity, excellence – our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore.
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Context :
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We are seeking an experienced Application Support Analyst to join a global Front Office Technology team supporting a leading financial institution's Fixed Income eTrading platform. The team provides production support for Rates and Credit electronic trading across global hubs in New York, London, Tokyo, and Singapore.
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As a front office support analyst, you will be embedded within the trading environment, owning incident resolution, platform monitoring, and continuous service improvement across a complex, high-availability eTrading stack, including the ION platform, in-house pricing engines, and algorithmic trading components.
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Your Role :
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Incident & Problem Management
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- Own P1/P2 incidents end to end, driving root cause analysis and post-mortems
- Communicate with internal stakeholders and management during incidents and follow-ups
- Log all support issues in the incident management system with full detail and ownership
- Initiate and coordinate task forces for critical incidents
- Liaise with upstream and downstream support teams as needed
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Application Monitoring & Platform Coverage
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- Maintain 99.9% global uptime across the Rates and Credit eTrading platform
- Monitor and troubleshoot production applications including: Market connectivity (ION), Algorithmic trading, Auto negotiation, Pricing engines, D2D and D2C flows, Booking systems
- Oversee system state and data correctness throughout the trading day; coordinate hand-offs with Follow-the-Sun teams
- Perform system administration and update production KPIs
- Contribute to monitoring migration projects using Python scripting (e.g., SCADA-based monitoring)
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Knowledge Management & Documentation
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- Maintain team knowledge base and support procedures on wiki
- Provide end-user training on application usage
- Ensure Follow-the-Sun and regional teams are trained on new releases
- Produce and distribute daily handover documentation to global support teams
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Service Improvement
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- Proactively track trends in application behavior and escalate risks to development and production teams
- Ensure application support logs are meaningful and actionable
- Drive reduction of manual interventions through automation and enterprise tooling
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Release Management
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- Participate in release cycles: functional validation on staging and production environments
- Review and coordinate deployments and post-release checks
- Communicate Release Notes to relevant stakeholders
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What We’re Looking For :
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- Proven experience in application support within a Front Office trading environment
- Strong understanding of Fixed Income / Rates products and electronic trading workflows
- Hands-on experience with the ION platform and/or equivalent market connectivity solutions
- Familiarity with algorithmic trading systems, pricing engines, and STP workflows
- Proficiency in Python scripting for monitoring and automation
- Experience with incident management systems and ITIL-style processes
- Ability to diagnose and resolve complex technical issues under time pressure
- Excellent communication skills, able to explain technical problems to non-technical stakeholders
- Experience working in a global Follow-the-Sun support model is a plus
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This role offers a gateway into the heart of New York’s financial markets, with the chance to work closely with trading teams and cutting-edge systems in a dynamic, multicultural environment.