Job Description
Location: New York City, NY (Onsite 4 Days per Week)
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Employment Type: 12-Month Contract (Potential for Full-Time Conversion)
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Position Overview
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We are seeking a highly experienced Senior Business Architect to support a strategic transformation program within the Treasury Services organization. This role will focus on driving business process modernization, operating model redesign, workflow optimization, and technology-enabled transformation initiatives across Global Payments & Trade.
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The ideal candidate combines deep business transformation expertise with strong knowledge of sales processes, workflow design, KYC operations, and treasury or payments products. This is a hands-on role requiring an individual who can engage senior stakeholders, define future-state operating models, document requirements for technology teams, and help drive successful delivery of key transformation initiatives.
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This position is not a traditional Business Analyst or Product Owner role. We are seeking a transformation professional who can independently lead workstreams, influence stakeholders, and execute within a complex global organization.
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Key Responsibilities
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Transformation & Program Delivery
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- Support the delivery of strategic transformation initiatives across Global Payments & Trade, from demand intake through benefits realization.
- Drive business process and operating model transformation initiatives that improve efficiency, effectiveness, and user experience.
- Develop and maintain transformation roadmaps aligned with business objectives, strategic priorities, and organizational goals.
- Collaborate with enterprise transformation teams to ensure alignment with Treasury Services strategy and target outcomes.
- Assist in delivering business cases, OKRs, and measurable value realization across strategic programs.
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Business Process Design & Analysis
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- Gather information from multiple stakeholders and data sources to document current-state processes and define future-state operating models.
- Create process maps, workflow designs, and organizational models that support business transformation initiatives.
- Identify operational inefficiencies, process gaps, risks, and improvement opportunities.
- Develop requirements and business specifications for technology teams supporting workflow and platform enhancements.
- Partner with architecture and technology teams to define scalable business solutions and workflow improvements.
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Stakeholder Management
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- Partner with senior business leaders, sales teams, operations, technology, risk, compliance, and control partners.
- Effectively challenge assumptions and influence decision-making through data-driven recommendations.
- Facilitate workshops, requirement gathering sessions, and process design discussions with global stakeholders.
- Build credibility with executive and senior-level stakeholders across Treasury Services.
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Testing & Implementation
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- Support functional testing, user acceptance testing (UAT), and validation of new capabilities.
- Assist with rollout planning, change management activities, and user adoption efforts.
- Support global deployment of new functionality, processes, and operating models.
- Ensure solutions are delivered on time, within scope, and aligned with business objectives.
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Risk & Controls
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- Partner with CAO, Risk, Compliance, and Control teams to strengthen governance frameworks and operational controls.
- Support process enhancements that improve compliance, operational risk management, and regulatory readiness.
- Ensure transformation initiatives incorporate appropriate controls and monitoring mechanisms.
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Required Qualifications
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- Bachelor's degree in Business, Finance, Economics, Computer Science, or a related field.
- 10+ years of experience in business transformation, process redesign, operating model development, strategic initiatives, or change management.
- Experience within Payments, Treasury Services, Transaction Banking, Commercial Banking, FinTech, or related financial services environments.
- Strong understanding of sales processes, workflow design, and client onboarding/KYC processes.
- Demonstrated experience creating current-state and future-state process maps and operating models.
- Experience gathering and documenting business requirements for workflow automation, platform enhancements, or technology implementations.
- Ability to identify root causes, operational challenges, and strategic improvement opportunities.
- Strong analytical, problem-solving, and communication skills.
- Experience working within Agile delivery environments alongside technology and design teams.
- Proven ability to influence stakeholders and operate effectively across global, cross-functional teams.
- Hands-on approach with a strong execution mindset and ability to independently drive deliverables.
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Preferred Qualifications
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- MBA or other advanced degree.
- Experience supporting Treasury Management, Global Payments, Cash Management, Trade Services, or Transaction Banking businesses.
- Familiarity with treasury products, payment solutions, and client lifecycle management.
- Knowledge of KYC, regulatory requirements, and operational control frameworks.
- Exposure to workflow platforms, business architecture, process automation, and enterprise transformation programs.
- Experience leading or contributing to large-scale business transformation initiatives involving people, process, technology, and organizational change.
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