Job Description
12 Months REMOTE role offering $21/hr
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Want someone who can handle customer issues independently and calmly while providing technical + customer support for commercial credit card systems.
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🔑 Must-Have Requirements
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- 2–3 years of customer service experience
- Comfortable handling:
- Phone ☎️
- Email 📧
- Chat 💬 support
- Strong communication skills (clear, professional)
- Basic computer proficiency (especially Microsoft Office)
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💻 Technical / Functional Expectations
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- Ability to:
- Troubleshoot issues (not just escalate immediately)
- Identify root causes
- Use helpdesk tools like ServiceNow
- Manage multiple tickets efficiently (time management is key)
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🧠 Soft Skills They Care About
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- Handling difficult customers without losing patience
- Good problem-solving mindset
- Ability to prioritize and multitask
- Team-oriented (works with account managers)
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🕒 Work Setup
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- Remote role
- Training: 3–6 months (fixed schedule)
- After training:
- Rotational shifts (including weekends)
- 24/7 support environment → flexibility is important
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