Job Description
Job Description
Job Summary and General Purpose of Position:
Under the direction of the Senior Manager, Account Services, the Project Coordinator strategizes and implements high level program initiatives. With a sharp business mind, strong talent for project coordination and delegation, this person is motivated by the desire to improve productivity and nurture the program’s success from inception to completion.
Essential Functions:
- Strategize, implement, and maintain program initiatives that adhere to both Kett and the customer’s objectives
- Maintain organizational standards of satisfaction, quality, and performance.
- Oversee multiple contractor teams, ensuring customer satisfaction.
- Collaborate with customer management to develop program goals.
- Work with Kett corporate leadership to identify opportunities and risks across departments of the program.
- Monitor recruiting pipeline to meet customer demand.
- Escalate issues quickly to drive prompt corrective actions.
- Analyze, evaluate, and overcome program challenges, and produce reports for management and customer stakeholders.
- Monitor employee’s adherence to Kett and customer employment policies.
- Serve as an initial point of contact for assigned contract personnel assigned to customer locations.
- Provide program specific communications to all new hires to include – first day instructions, program and personnel management communications.
- Identify, develop, and train internal leadership candidates.
- Seek out and foster additional business opportunities within the customer’s organization.
- Ability to maintain confidentiality.
- Perform various additional duties to maintain customer satisfaction and program success.
Key Responsibilities:
- Provides leadership and serves employees and customers consistent with Kett’s overall Vision and Values.
- Participates in developing goals, objectives, service plans and processes for Kett with consideration of the customer needs.
- Facilitates selection of employees in job classifications authorized by Kett Management.
- Maintains consistent contact with assigned clients, updating internal team members regularly.
- Provides for the orientation and training of employees in areas assigned.
- Promotes a program of safety awareness and assures compliance with safety practices
- Involves team leaders, employees, and customers in improving the overall work climate and team effort.
- Develops and maintains a positive team effort on behalf of Kett Leadership.
- Accepts and performs other responsibilities as assigned.
Job Requirements:
Education: Requires leadership skills acquired in a degree program or in two to four years of progressive responsibility in managing people in a customer service-related environment. Will consider a combination of education and on-the-job experience. Prefer supervisory experience in an automotive test capacity.
Skills/Experience: 5+ years in management, testing, or related field. Thorough knowledge of testing requirements, systems, and operating procedures. Knowledge of MS Word and Excel. Excellent verbal and written communication skills essential. Ability to drive an automatic and/or manual transmission vehicle.
Physical Requirements: Required to lift up to 50 pounds. Job requires sitting, standing, and bending for approximately 6 – 8 hours daily. Must be able to handle daily pressures and stress-related conditions.
Critical Skills:
- Leadership – Requires leading employees in accomplishing strategic objectives of Kett in a manner consistent with Kett’s Core Values.
- Result Oriented- Accomplishes performance targets established by Kett and the Customer.
- Problem Solving- Requires solving a variety of problems inherent in providing contract services and contract employees including employee problems, service problems, customer problems, etc. in a manner that maintains a high level of satisfaction by the employee, the customer, and Kett.
- Communications- Provides information and receives feedback in a manner that supports employee and customer involvement and satisfaction.
- Employee Development- Coach, counsel and train team leaders to meet customer requirements and employee goals.
- Employee Relations- Develop positive relations with team leaders and employees, provides recognition, and shows appreciation in a manner that meets individual needs and creates a high degree of trust and satisfaction.
- Customer Relations- Develops positive relations with customer and assures that services are provided in a manner that creates enthusiastic customer support.
- Safety- Educates and creates awareness of safety programs and practices in promotion of high safety standards.
- Role Model- Serve as a role model and mentor for Kett’s Value and business principles.
Company DescriptionEstablished in 1953, Kett Engineering is a leader in the Automotive Test and Personnel Services industry. Our goal is to provide our Automotive and OEM customers with superior service.
The strength and success of Kett clearly comes from the people behind the organization. Our workforce is comprised of dedicated, talented and hard working individuals with years of industry experience.
If you have an interest in automotive technology industry, a passion for excellence and a desire to exceed expectations then, we want you on are our team!
Company Description
Established in 1953, Kett Engineering is a leader in the Automotive Test and Personnel Services industry. Our goal is to provide our Automotive and OEM customers with superior service.\r\n\r\nThe strength and success of Kett clearly comes from the people behind the organization. Our workforce is comprised of dedicated, talented and hard working individuals with years of industry experience.\r\n\r\nIf you have an interest in automotive technology industry, a passion for excellence and a desire to exceed expectations then, we want you on are our team!