Job Description
Job DescriptionE-Commerce Fulfillment Specialist – 3PL Warehouse – 77032 Location: Houston, TX 77032 Job Type: Full-Time | Monday–Friday Pay: $20.00–$22.00 per hour, depending on experience Our client is seeking an experienced E-Commerce Fulfillment Specialist to join our growing 3PL and e-commerce operation in Houston. This is not simply a picker/packer or general warehouse position. We are looking for someone with actual e-commerce fulfillment, logistics, freight forwarding or 3PL experience who is computer literate, professional, dependable and comfortable taking ownership of their work. The successful candidate will work hands-on within our warehouse while also using our WMS and shipping systems, resolving operational issues and communicating directly with local and international customers, colleagues, management, company owners and executives. Responsibilities • Process e-commerce orders through our Warehouse Management System (WMS). • Pick, pack, label and ship customer orders accurately and efficiently. • Process shipments through FedEx, UPS, USPS and other carriers. • Receive and process inbound inventory. • Maintain inventory accuracy and investigate discrepancies. • Process returns and other customer requirements. • Communicate professionally with customers regarding orders, inventory, inbound shipments and operational issues. • Assist with onboarding new customers and products. • Follow customer-specific packing, labeling and shipping requirements. • Identify problems and take ownership of resolving them. • Help improve warehouse processes, accuracy and efficiency. What We're Looking For Relevant e-commerce fulfillment, 3PL or similar warehouse experience is required. • Previous e-commerce fulfillment or 3PL experience. • Experience using a WMS or e-commerce fulfillment system. • Strong computer skills and the ability to learn new software quickly. • Experience with FedEx, UPS, USPS or similar shipping systems. • Excellent written and verbal communication skills. • The ability to communicate professionally and confidently with customers and senior management. • Strong attention to detail and organizational skills. • Good problem-solving ability. • A proactive approach and willingness to take ownership. • A positive attitude and strong work ethic. • The ability to work independently as well as part of a team. • The ambition and drive to take on greater responsibility as the company grows. Experience with ShipHero, Shopify, ShipStation or similar platforms is highly desirable.