Doorperson-201 East 74th Street

Job Description

Job Description

Rules and Guidelines for Doorman

The principle function the doorman is the security of the building. The doorman is in charge of guarding the lobby and screening all visitors, workmen, deliverymen, etc. Doormen are to be polite and alert at all times.

1. The doorman must check his area at all times (doors, floors, and nearby sidewalks) and keep it in a clean condition. If an area in the entry or sidewalk is dirty and the doorman is unable to clean it himself, he must call a porter to see that it is attended to.

2. The Doorman must monitor the front door at all times.

3. You must be alert at all times.

4. Cell phone usage is not permitted at any time while on your shift.

5. The Doorman is not allowed to run errands to nearby stores or mailboxes or park cars for building residents. He must stay within the area of the entrance at all times.

6. The doorman is to assist residents who are loading or unloading packages and/or luggage into or out of taxis or automobiles.

7. All package deliveries, including food, should be forwarded to the concierge desk.

8. In an emergency, the Superintendent is to be notified immediately. If he is not in the building, the handyman should be notified. A list of all emergency numbers including those for the handyman and management are located at the front desk for your reference.

9. The doorman should not leave his post unless he is properly relieved or the front doors are locked. The doors should never be unguarded.

10. All tradesmen entering the building must be cleared with the Superintendent to verify that proof of insurance has been provided.

11. Any time a contractor enters the building, the Superintendent should be notified. All contractors doing work for the building should be timed in and out and sign-in at the front desk.

12. The doorman is not permitted to discuss any information about a resident or the status of an apartment. All inquiries are to be directed to the Superintendent or Property Manager.

If you do not abide to any these rules, e.g., arriving late, abandoning your position, socializing in the lobby or anything else that is not acceptable, you will be subject to disciplinary action.

Please read the detailed description of your job responsibilities below and indicate your acknowledgment and acceptance of these requirements by signing in the space provided. They should be returned to Delano when completed.

Thank you for your cooperation.

TO ALL DOORMEN

The following is a list of duties, responsibilities and guidelines for your position at 201 East 74th Street Condominium:

Security

· The doorman must monitor the front door at all times.

· The doorman should never leave his post unattended, unless another building employee is watching the door.

Guidelines

· Be on time for your assigned shift. You must be ready to work and in your uniform promptly at the start of your shift. If you are going to be late you must call the Superintendent immediately. Chronic lateness will not be tolerated.

· Personal phone calls are not permitted, except in an emergency. The doorman is not to receive visitors at any time.

· Obey Superintendent’s instructions at all times.

Presentation

· Keep your uniform clean and neatly pressed.

· Doormen are required to shave daily and, at all times, keep their hair neatly combed.

· Wear a clean and pressed shirt daily.

Duties

· Always assist residents with packages, luggage, baby carriages, etc.

· Assist residents out of taxicabs; hail taxicabs

· Clean front doors including window glass if there are markings and the porter is not around.

· Shovel path from sidewalk to building entrance during snowstorm when porter is not on duty.

· Pick up any loose garbage in front of entrance

· Vacuum runners and elevators if necessary.

Cooperation

1. The doorman should keep the front door clear of maids, babysitters, chauffeurs, and loiterers. No chauffeurs waiting for their employers may remain in the lobby. No contractors or their employees should be allowed to loiter in the lobby or entrance area.

2. The doorman should keep the front of the building clean during his shift. The concierge is expected to keep the door surfaces, free of smudges, dust, and fingerprints. He should also keep the entrance area free of debris.

3. The Doorman is not to make or receive any personal phone calls while on duty except in the case of an emergency.

4. The Doorman should report any maintenance defects (bulbs, litter, wet areas, etc.) to the Superintendent.

5. At all times, notify the Superintendent immediately of any emergencies such as fire, flood, accident, acute illness, and elevator or other mechanical failures.

6. In case of fire, notify the Superintendent and summon the fire department by calling the main dispatcher in your area. Alert the residents and assist in the evacuating procedures. Do not use the elevator!

7. When going off duty, inform the doorman / concierge on the next shift of any special instructions that they are to follow, or any special occurrences that they are to be aware of.

Courtesy

1. Owners, tenants and visitors are always to be greeted courteously and addressed either by their last name or as “Sir/Madam”.

Example: “Good morning, Sir” or “Good morning, Madam.”

“Good Evening, Mrs. Johns.”

To visitors add: “May I help you?” or “How can I help you?”

1. Do not wait for residents to ask for assistance with packages or luggage. When you see a resident arriving or departing, promptly assist them.

1. Courteously answer any question that is asked. People are turned off by a sour face or rude manner.

1. The doorman must be alert at all times. Therefore, they are not allowed to eat, drink, or read while at the door.

Conduct

• Speak quietly and clearly.
• When requesting information, use “Please.”
• When speaking with a resident, always address the person using “Mr.” or “Miss” along with their last name. Do not address any resident by their first name. If you do not know a resident’s name address them by “Sir” or “Miss”.
• Do not use or allow the use of vulgar language in any part of the building.
• Television and radio playing, whistling, singing, smoking, chewing gum or eating while on duty is not permitted.
• Speaking disrespectfully about your fellow employees, Property Management team, building residents and guests will not be tolerated.

This guide of your responsibilities is subject to change depending on the building’s needs.