Technical Program Manager/IOT/Telecom

Job Description

Own end-to-end delivery of IT programs — roadmap, budget, resource plans, risks, and milestone tracking

Define and govern program scope with clear business outcomes tied to telecom and IoT KPIs

Coordinate across product management, engineering, network operations, and vendor teams for on-time, on-budget releases

Lead steering committee reviews, executive reporting, and cross-functional stakeholder alignment sessions

Establish and maintain Agile/SAFe delivery cadence including PI planning, sprint reviews, and retrospectives

Manage program dependencies, escalation paths, and risk mitigation strategies proactively

Telecom & IoT Platform Management

Translate telecom BSS/OSS business requirements into actionable IT system changes and configurations within Client Platform

Partner with network engineering to align IT platform capabilities with evolving 5G and LTE service architecture

Manage platform integrations (APIs, data feeds) with carrier backend systems, OEM device partners, and third-party IoT platforms

Facilitate functional design reviews, user acceptance testing, and go-live readiness assessments for releases

Oversee data quality, platform performance SLAs, and operational support models post-deployment

Applied AI Strategy & Execution

Identify and champion AI/ML use cases within IT Platform — including network anomaly detection, device churn prediction, usage pattern intelligence, and smart data plan optimization

Define AI program roadmaps & pilots with clear business cases, data requirements, and phased delivery milestones

Collaborate with data science and MLOps teams to move AI models from prototype to production within the IT platform

Communicate AI initiative value and progress to executive sponsors through business-focused narratives

Stakeholder & Vendor Management

Build and sustain trusted relationships with business owners, IT leadership, network operations, and finance stakeholders

Manage third-party vendors and system integrators — SOW compliance, performance oversight, and escalation management

Partner with enterprise architecture to ensure IT System evolution aligns with long-term IT strategy and standards

Represent the program in cross-functional forums, technology councils, and executive business reviews

8+ years of program/product management experience in telecom, IoT, or enterprise IT platform environments

Demonstrated hands-on knowledge of equivalent IoT connectivity management platform

Strong functional understanding of telecom BSS/OSS systems and how they integrate with IT delivery platforms

Proven experience delivering AI/ML-enabled programs — from use case definition to production deployment

Track record of managing cross-functional programs with >1M+ budgets and enterprise-scale stakeholder ecosystems

Preferred

Bachelor's or Master's degree in Computer Science, Telecom Engineering, Information Systems, or related field

PMP, SAFe Agilist, or equivalent program management certification