Director Information Technology Operations

Job Description

IT Operations Director

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Lead IT Operations. Enable Business Growth. Drive Technology Strategy.

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FULL TIME ONLY - C2C/CTH/3RD PARTY CANDIDATES NOT ACCEPTED

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We’re looking for an IT Operations Director to lead and optimize service desk operations, infrastructure support, enterprise application performance, data integrations, and user support. This is a highly visible leadership role for someone who can align IT operations with business objectives, apply ITIL-based best practices, and support scalable growth initiatives.

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This leader will work closely with senior leadership to ensure technology readiness across operational excellence, customer experience, sales enablement, and long-term strategic growth.

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What You’ll Do

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• Develop and maintain communication programs that keep senior leadership informed on the operational readiness, performance, and strategic direction of Information Technology.

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• Lead the IT team through identification of priorities, work assignments, technical guidance, and professional development support.

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• Proactively stay informed on industry trends, emerging technologies, cybersecurity risks, and enterprise technology solutions.

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• Partner with executive leadership to develop and execute multi-year technology roadmaps supporting operational growth and scalability.

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• Mature and maintain ITIL-aligned processes including incident, problem, change, asset, and service management procedures.

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• Oversee and manage managed service providers (MSPs) and third-party technology vendors through defined performance metrics and service expectations.

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• Develop reporting and operational visibility around service desk ticketing, system performance, backups, patch management, cybersecurity monitoring, and infrastructure health.

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• Identify, troubleshoot, and manage resolution of system, application, and network performance issues.

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• Ensure technology platforms remain current, secure, scalable, and aligned with business needs.

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• Serve as a change agent promoting continuous improvement, operational efficiency, and technology adoption throughout the organization.

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• Perform analysis of cloud-based and on-premise infrastructure environments and contribute to architecture, integration, implementation, and optimization initiatives.

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• Evaluate hardware, software, licensing, and infrastructure requirements and make recommendations to support business operations and future growth.

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• Manage IT infrastructure policies, access controls, and user credential management to ensure security and compliance standards are maintained.

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• Lead equipment lifecycle management, technology asset forecasting, licensing strategy, procurement planning, and inventory management.

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• Support and maintain enterprise CRM and field service platforms including ServiceTitan, or similar enterprise operational systems.

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• Work jointly with Business Intelligence and Data resources to support operational reporting, sales enablement tools, dashboards, system integrations, and enterprise data initiatives.

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• Collaborate cross-functionally with operations, finance, sales, customer service, and field leadership teams to identify and implement technology solutions that improve efficiency and customer experience.

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What You Bring

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• Strong leadership skills with demonstrated experience developing and growing IT organizations.

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• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or related technical field preferred.

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• 5+ years of progressive IT leadership experience managing infrastructure, enterprise applications, and operational technology environments.

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• Experience leading cross-functional enterprise application and infrastructure projects of varying size and complexity.

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• Experience supporting multi-location operational environments with distributed users and systems.

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• Strong understanding of IT infrastructure, networking, cybersecurity principles, cloud technologies, and enterprise systems administration.

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• Experience managing vendors, MSP relationships, software licensing, and technology budgets.

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• Excellent communication skills with the ability to translate technical concepts into business-focused recommendations for executive leadership.

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Preferred Qualifications

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• ITIL v3 or v4 certification preferred.

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• Experience supporting residential home services, field service, or multi-branch operational environments preferred.

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• Experience with ServiceTitan, FieldEdge, or similar enterprise CRM/field service management platforms.

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• Experience working within Azure cloud-based environments.

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• Strong knowledge of Microsoft 365 administration, security, and user management.

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• Knowledge of integrating AI technologies and automation tools into business operations.

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• Knowledge of cybersecurity frameworks, endpoint protection, threat monitoring, and disaster recovery planning.

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• Experience supporting business intelligence, reporting, and enterprise data integration initiatives.

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Why This Opportunity?

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This is an opportunity to take a strategic leadership role in shaping IT operations, technology roadmaps, infrastructure, enterprise systems, and business enablement while partnering directly with executive leadership.

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Note to Agency Recruiters:

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No agency submissions, third-party recruiters, or unsolicited resumes will be accepted for this position. Any & all unsolicited resume submissions will be considered property of ComResource.