Job Description
Job Description
Our Vision:
Our Vision is to provide the best Customer Service Experience, the best Work Environment for both our Customers & our Employees and Build lifelong relationships
Our Purpose:
To “SERVE” our clients and employees so we feel good, and they feel good.
Our Mission:
Ensuring Safe, Clean Buildings through caring about people, doing the right thing, doing what we say for the Glory of God
Our CORE VALUES:
Help People Developed, Live with Excellence, (Have-Integrity, Have-Respect, Be- Loyal, Take-Ownership, Live with Passion! (Love to Serve; I Make others Feel Good)
Job description
ServiceMaster Cleaning Solutions provides best in class commercial cleaning services & facility maintenance services facilities throughout Chicagoland. We have more than 100 team members who will effectively contribute to the cleanliness of our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.
The Area Manager has operational accountability for their assigned accounts; they must manage and train their team and inspect the buildings regularly to ensure customer expectations are met or exceeded.
Essential Duties:
- Manage and train the work of the janitorial staff in the buildings.
- Designate shift and area work assignments.
- Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
- Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
- Train by example: perform the duties of a janitor while they shadow you.
- Manage any employee relations or performance issues quickly and appropriately, Document and report to Branch Manager/ HR.
- Identify and communicate the need for any special project work to management
- Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
- Maintain cleaning supplies inventory.
- Respond to calls whenever needed.
- Enforce all safety policies and procedures; immediately report and investigate accidents.
- Complete training courses as required.
Qualifications:
- Minimum 3 years management experience in Service industry required.
- Knowledge of Strip, seal, wax, and polish floors using appropriate cleaning products and techniques
- Knowledge of Shampoo, Spot Clean, Extract Carpeting & Upholstery
- Very Strong at customer service skills
- Ability to meet deadlines and make sound decisions in stressful situations.
- Excellent attention to detail
- Excellent verbal and written communication skills in Spanish & English
- Strong organizational skills
- Able to multi-task
- Experience with MS Office (Word, Excel, Outlook) preferred
- Ability to show judgment and to work independently.
- Bi-Lingual in Spanish a must
Schedule:
Hours of Work:
• The basic design of the Area managers schedule is Monday through Friday. Being available by cell phone at all times, but average starting time is approximately at 2pm and ending at approximately 10:00pm with various breaks throughout the day, with weekends as needed.
Area Managers cannot be off duty between 4:00pm-7:00pm as this is our most critical part of the day. Managers are always on call to meet the needs of their customers.
Additional Information/Benefits
· Health insurance plans offered after 90 days of employment
· Accrued vacation for full-time team members
· Matching 401K for full-time team members
. Employee Referral bonus
\nCompany Description
Our purpose is to serve our clients and employees so we feel good and they feel good!
Our mission is to ensure safe, clean buildings through caring about people, doing the right thing, doing what we say for the Glory of God.
About ServiceMaster Cleaning Solutions
Our CORE VALUES:
We Love to Serve
We Live with Excellence
We Have Integrity, Have Respect, We are Loyal, We Take Ownership
Company Description
Our purpose is to serve our clients and employees so we feel good and they feel good!\r\nOur mission is to ensure safe, clean buildings through caring about people, doing the right thing, doing what we say for the Glory of God.\r\nAbout ServiceMaster Cleaning Solutions\r\nOur CORE VALUES:\r\nWe Love to Serve\r\nWe Live with Excellence\r\nWe Have Integrity, Have Respect, We are Loyal, We Take Ownership