Project Manager - Supply Chain & Process Improvement
Job Description
Project Manager - Supply Chain & Process Improvement Cranbury, NJ (On-site)
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Skill is partnering with an established beauty and retail organization to find a Project Manager who will help transform how customer orders and supply chain processes are managed across the organization. In this role, you will lead cross-functional Value Stream Mapping initiatives, identify opportunities to improve efficiency, and develop actionable recommendations that strengthen customer service, operational visibility, and scalability.
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You will support a major Omnichannel Customer Supply Chain transformation initiative with a primary focus on Order-to-Cash process improvement. Working closely with cross-functional teams, you will evaluate existing workflows, uncover operational bottlenecks, and design practical future-state processes that drive measurable business outcomes.
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Key Responsibilities
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- Lead Value Stream Mapping activities, including planning, facilitating workshops, documenting current-state processes, and developing future-state recommendations.
- Collaborate with stakeholders across Omnichannel Customer Supply Chain and Order-to-Cash teams to identify process gaps, inefficiencies, and improvement opportunities.
- Map end-to-end workflows, including order processing, information flows, system interactions, decision points, handoffs, and process ownership.
- Collect and validate operational data to establish performance baselines using metrics such as cycle time, order-processing time, on-time in-full delivery, inventory accuracy, and exception rates.
- Identify bottlenecks, delays, rework, duplication, and non-value-added activities using Lean and continuous improvement principles.
- Facilitate discussions with process owners and subject-matter experts to validate findings, investigate root causes, and build alignment on proposed improvements.
- Develop future-state process maps and prioritized improvement roadmaps with clear milestones, accountable owners, dependencies, and measurable success criteria.
- Manage project schedules, risks, issues, decisions, and stakeholder communications to ensure alignment and timely delivery.
- Collaborate with technical and business teams to identify opportunities for software solutions, Agentic AI, process automation, and improved data validation.
- Support change management activities, including stakeholder engagement, communications, training, and adoption of redesigned processes.
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What You'll Bring
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- Bachelor's degree in Information Systems, Engineering, Business, or a related field, or equivalent experience.
- 1–3 years of project management experience within a retail, eCommerce, or related business environment.
- Demonstrated experience with Value Stream Mapping, business process mapping, or continuous improvement methodologies.
- Solid understanding of supply chain operations, Order-to-Cash processes, or end-to-end business workflows.
- Experience implementing software solutions, including Agentic AI or advanced automation technologies.
- Familiarity with Agile methodologies and Scrum.
- Strong analytical and problem-solving skills, including process evaluation, data validation, and root-cause analysis.
- Proven ability to manage project timelines, budgets, and ROI objectives while coordinating cross-functional stakeholders.
- Excellent written and verbal communication skills with the ability to present technical and operational findings to diverse audiences.
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Bonus Points
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- Experience with customer portals, order management systems, or eCommerce platforms.
- Familiarity with Lean, Six Sigma, or operational excellence frameworks.
- Background supporting omnichannel supply chain or Order-to-Cash transformation initiatives.
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