Desktop Support Specialist (Windows, Linux, MTR, ServiceNow) @ Lebanon, IN - Onsite

Job Description

Onsite Role

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Virtual Interviews

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Position: Desktop Support Specialist (Windows, Linux, MTR, ServiceNow)

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Location: Lebanon, IN

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Duration: 24 Months with EXT

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Job Summary:

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We are seeking an experienced desktop support/AV support specialist with strong hands-on expertise in Windows workstations, Unix/Linux thin clients, AV collaboration systems, and ITSM tools. The ideal candidate will provide Tier II/III support for enterprise environments, manage AV and Microsoft Teams Rooms (MTR) deployments, and ensure high SLA compliance using ITIL-based processes.

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Key Responsibilities:

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• Provide Tier II/III desktop support for Windows 10/11, Unix/Linux thin clients, and iOS devices.

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• Troubleshoot hardware and software issues for workstations, printers, scanners, tablets, and peripherals.

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• Support and maintain AV and collaboration systems, including Microsoft Surface Hubs, Logitech, Poly, Crestron, and MTR setups.

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• Perform AV room surveys, coordinate installations, and support hybrid meeting rooms across multiple locations.

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• Manage incidents, service requests, and changes using ServiceNow, ensuring SLA adherence.

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• Execute firmware updates, preventive maintenance, and lifecycle management for AV equipment.

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• Develop and maintain PowerShell and Bash scripts to automate deployments and diagnostics.

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• Support VMware-based virtual desktops and ensure compliance with corporate IT policies.

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• Collaborate with vendors (HP, Cisco, AV partners) to resolve escalated issues.

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• Create and maintain change management and audit documentation in line with ITIL standards.

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Required Technical Skills:

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Operating Systems: Windows 10/11, Unix/Linux (Ubuntu), iOS

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AV Technologies:

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• Microsoft Surface Hubs

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• Microsoft Teams Rooms (MTR)

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• Logitech, Poly, Crestron

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ITSM & Monitoring Tools:

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• ServiceNow

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• Splunk

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• XIO Cloud

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• QSC Reflect

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Virtualisation: VMware

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Scripting: PowerShell, Bash

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IT Processes: Incident Management, Change Management, SLA, ITIL

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Certifications (Preferred):

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• CompTIA A+

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• ITIL Foundation

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Nice to Have:

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• Experience supporting global offices and enterprise AV deployments.

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• Vendor coordination and contract support experience.

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• Exposure to regulated or compliance-driven environments.

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