Job Description
Job DescriptionPosition: Desktop Technician IV
Location: On-Site | Multiple Locations: Mineral Point, WI, plus Stoughton, and Janesville
Pay Rate: $33.00/hour
Duration: 6 month contractMust Haves
- Desktop support / Imaging
- Network knowledge
- Printer support
- Customer service
Education
- High school diploma or equivalent required
Experience
- 3 to 5 years of relevant experience
Job Summary
As a Desktop Technician, you will be responsible for providing on-site technical support for desktop hardware and software, imaging systems, and network equipment. You will coordinate with plant staff and IT teams to ensure the health and reliability of all IT assets. This role includes hands-on tasks involving computers, servers, network closets, and cable management, and requires excellent customer service skills.Technical Duties
- Set up and monitor data closet equipment including servers and UPS units
- Monitor and report on site health including data closet equipment, servers, network, and clients
- Assist with cable runs and provide guidance to local teams on cable termination
- Escort vendors on site during maintenance activities for data closet systems
- Assist with server operations as needed and support site lead
- Set up new servers and clients according to documented processes
- Perform maintenance on servers and clients (patches, agent installs, troubleshooting incidents)
- Maintain and document network IDF changes and port mappings
- Collaborate with plant staff for open communication and adherence to IT best practices
- Position is 100% on-site at primary and additional locations
Technical Skills
- Windows XP through 11; Server 2008 through 2019
- Familiarity with antivirus systems, Active Directory, and Windows security settings
- Basic understanding of network infrastructure including TCP/IP, switching, and common network devices
- Proficiency with MS Office, Telnet/Putty clients, remote desktop, and imaging software (backup/recovery)
- Ability to use online collaboration tools such as Teams and SharePoint
General Skills
- Excellent verbal and written communication
- Strong problem-solving skills
- Independent time management
- Ability to mentor and provide constructive feedback
- Strong knowledge of electronic equipment, computer hardware and software
- Experience with configuration management and desktop communication software
Major Job Duties and Responsibilities
- Instruct and assign technical support tasks in collaboration with internal teams
- Support staff in testing and verifying hardware to meet specifications
- Oversee build, testing, and modification of product prototypes
- Analyze user needs and recommend appropriate hardware solutions
- Evaluate interface between hardware and software to meet operational requirements
Apply today to join the Kelly team as a Desktop Technician, supporting multiple Wisconsin sites through hands-on IT support and collaborative teamwork!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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