Job Description
Job DescriptionWe are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Lake Bluff, Illinois. This role is well suited for someone who enjoys solving hardware, software, and Microsoft environment issues while delivering a detail-oriented experience to clients and colleagues. The ideal candidate brings early-career IT support experience, communicates clearly, and is motivated to expand their technical skills in a hands-on setting that includes travel to client locations.
Responsibilities:
• Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions.
• Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly.
• Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up.
• Support user account and access-related tasks within Active Directory and related support tools.
• Investigate hardware, network connectivity, and workstation performance issues, escalating more complex matters when needed.
• Travel to client sites to deliver on-site technical support, communicate updates clearly, and maintain a detail-oriented customer-facing approach.
• Collaborate with team members to share knowledge, coordinate issue resolution, and improve day-to-day support effectiveness.• At least 1 year of experience in a help desk, desktop support, or IT technician position.
• Working knowledge of Microsoft Windows environments, including Windows 10 and standard desktop support practices.
• Ability to diagnose and resolve basic to intermediate hardware, software, and network-related issues.
• Experience handling service desk tickets with strong attention to documentation and follow-through.
• Familiarity with Active Directory for routine user support and access administration tasks.
• Strong communication skills and confidence working directly with clients in person and remotely.
• Willingness and ability to travel to client locations as part of regular job responsibilities.
• Eagerness to learn, develop technical expertise, and grow within an IT support role.