Job Description
Job DescriptionDescription:
Summary
Biltmore Fashion Park/PV are seeking a property-based Security Manager, to serve as the primary point of contact and accurately assess and address the needs and requests of tenants, guests, and others to achieve maximum customer satisfaction/security. As a valued member of the team, the Security Manager works directly with The Biltmore Fashion Park/PV Property Management Teams and third-party security provider to always ensure professional delivery of security services. The Security Manager serves a crucial role in orchestrating all needs and levels of communication between management, guests, tenants, our security vendor, and first responders during critical incidents.
Essential Duties and Responsibilities
- Ensures a superior level of customer service to enhance & elevate the overall guest experience
- Act as a liaison between our guests, tenants, third-party security vendor, and management through highly effective communication skills
- Manage Emergency Preparedness needs for Biltmore Fashion Park, PV and the RED Development Corporate office
- Monitor and update Post Orders for third-party security vendor(s) as needed.
- Fields service requests from tenants and guests and communicates with maintenance/operations staff and follows up with individual(s) once an issue has been resolved
- Assists vendors and tenants with obtaining necessary authorized access to building areas with the assistance of the third-party security vendor.
- Works collaboratively with Operations, Development and Construction as needed
- Work collaboratively with RED Development’s/Biltmore Fashion Park’s/PV Marketing Team for special events.
- During critical incidents:
- Provide a crucial link between our guests, tenants, management, and first responders
- Provide a crucial link between security, management and first responders
- Following Media policy & protocol, act as an initial point of contact for media arriving on, or calling the Property Management team and/or Marketing Team
- Manages, monitors and oversees resource allocation and training with our third-party security vendor as relates to security services and the overall security program
- Manage CCTV, Life-Safety, communications, and phone systems at the properties to address the needs of tenants, guests, and retailers
- Reviews and verifies invoicing for security services from the third-party security vendor.
- Liaisons with police, fire and other agencies to maximize the safety of guests, retailers and employees
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Experience and Overall Expectations
- Excellent written and verbal communication skills, including writing reports, business correspondence, and procedural manuals.
- Ability to remain calm under pressure and manage challenge situations with professionalism and problem-solving initiative
- Ability to effectively present information and respond to questions from owners, managers, clients, customers, emergency services, public, and regulatory agencies.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.
- Ability to solve practical problems with a variety of concrete variables in situations where only limited standardization exists.
- Ability to perform basic math in all units of measure, including whole numbers, common fractions, decimals, and to compute rate, ratio, and percentages
- Basic computer and software skills, including word processing, data entry and analysis, and presentation development.
- Computer and software skills for workorder systems
- Ability to appropriately prioritize and manage multiple requests at once.
- Organized, detailed, reliable approach to duties and communication.
- Consistently professional, collaborative, and responsive approach to customer service and interactions with colleagues.
- Strong ability to self-motivate, take initiative, and manage time to accomplish duties and projects independently.
- Excellent judgment and ability to ask for help in critical applications.
- Observance of and commitment to the highest professional ethical standards.
Required: High School Diploma or equivalent. 2+ years Concierge/Security Lead experience. Basic computer skills including Excel, Word, and Outlook.
Preferred: Security management experience. Concierge or customer service experience in a real estate setting