Client Support Technician/Cybersecurity Liaison

OTBE INC

Eglin AFB, FL 32542, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Responsibilities include but are not limited to:

· Install and configure end-user workstation hardware, software, and peripherals.

· Troubleshoot user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

· Install patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

· Install and maintain peripheral equipment such as printers, modems, and scanners.

· Ensure limited user access and access permissions on computer systems are imposed and maintained.

· Facilitate and coordinate user account creation and modification.

· Manage user support and coordinate with IT support unit when additional assistance is required.

· Perform Equipment Account Custodian (ECO) duties.

Minimum Qualifications:

· 2 years of related experience

· Department of Defense (DoD) 8140 Basic-Level Work Role Certification.

· Experience installing and configuring end-user workstation hardware, software, and peripherals.

· Experience troubleshooting user issues with, and/or provide technical assistance and product support / setup for, operating system and/or common application functionality (e.g., customer issues with Microsoft Office product use, email set-up, browser functionality, printer set-up, and network drive mapping to name a few).

· Experience installing patches and/or modify client system configurations to protect against identified vulnerabilities (e.g., applying security technical implementation guide (STIG) and/or commercial vendor security updates / patches).

· Experience maintaining peripheral equipment such as printers, modems, and scanners.

Clearance Requirements:

· Must be able to attain and maintain a TS/SCI clearance and submit to a polygraph as required.

Physical Requirements:

The person in this position must be able to remain in a stationary position 50% of the time.
Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.
Must be able to regularly lift up to 50 lbs.

Additional Requirements:

· The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations; must be able to exchange accurate information in these situations. The person in this position will need to be able to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

OTBE Inc considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

\nCompany Description

Shape the future of defense with OTBE! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Dive into exciting opportunities in Cybersecurity and IT. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with OTBE!