Job Description
Job Description
Lead a Community. Build a Career. Make an Impact.
We're looking for a motivated, people-focused Property Manager to lead the daily operations of one of our growing residential communities. This is a hands-on leadership role where you'll directly influence resident experience, team performance, and the overall success of the property.
If you thrive in a fast-paced environment, enjoy leading people, and take pride in creating a place residents are proud to call home, this is an excellent opportunity to grow your career with Talon.
Primary Role
The Property Manager is responsible for leading all aspects of on-site operations while delivering an exceptional resident experience, maintaining strong occupancy, developing high-performing teams, and ensuring efficient property operations. This role balances leadership, leasing, financial management, resident relations, maintenance coordination, and compliance to achieve operational and financial goals.
What Success Looks Like
Successful Property Managers take ownership of their communities as if they were their own business. They lead by example, proactively solve problems, build strong relationships with residents, vendors, and team members, and continuously look for opportunities to improve the resident experience and property performance. They create communities where residents love living and employees enjoy working.
Key Responsibilities
Leasing & Occupancy
- Lead all leasing activities to achieve occupancy and revenue goals.
- Review rental applications in accordance with company screening standards.
- Manage lease renewals and resident retention strategies.
- Monitor market conditions and competitor activity while recommending leasing initiatives.
- Ensure model units, amenity spaces, and the leasing office remain tour-ready.
Resident Experience
- Serve as the primary point of contact for resident concerns and escalated issues.
- Foster positive resident relationships through professional communication and responsive service.
- Coordinate resident events and community engagement initiatives.
- Enforce lease agreements and community policies fairly and consistently.
- Oversee move-in and move-out processes to create a seamless resident experience.
Financial Management
- Monitor rent collections and manage delinquency in accordance with company policies.
- Submit, code, and track invoices while maintaining budget awareness.
- Assist with annual budgeting and monitor operating expenses.
- Identify opportunities to improve operational efficiency and support property financial performance.
Team Leadership
- Lead, coach, and develop on-site team members, including leasing, maintenance, and cleaning staff.
- Foster a positive, accountable, and customer-focused culture.
- Coordinate staffing schedules and daily priorities.
- Participate in hiring, onboarding, training, coaching, and performance evaluations.
Property Operations
- Partner closely with maintenance teams to ensure timely completion of work orders.
- Coordinate unit turns and apartment readiness to support leasing goals.
- Monitor property appearance, curb appeal, and common areas.
- Ensure preventative maintenance schedules are completed.
- Coordinate vendors and assist with property improvement projects as needed.
Compliance & Administration
- Maintain accurate resident files and property records within AppFolio.
- Ensure compliance with Fair Housing laws, company policies, and applicable local, state, and federal regulations.
- Complete required inspections, registrations, and compliance documentation.
- Follow company Standard Operating Procedures (SOPs) and maintain accurate reporting.
- Communicate regularly with Regional Managers regarding property performance, staffing, resident concerns, and operational priorities.
- Respond appropriately to emergency situations and participate in the on-call rotation when assigned.
Qualifications
- 2+ years of property management or residential housing operations experience preferred.
- Strong leasing, sales, customer service, and leadership skills.
- Working knowledge of budgeting, rent collections, and delinquency management.
- Excellent communication, organization, and conflict resolution abilities.
- Experience supervising and developing teams.
- Proficiency with property management software (AppFolio, Yardi, or similar preferred).
- High school diploma or equivalent required; associate or bachelor's degree preferred.
Salary & Benefits
- Salary Range: $55,000–$75,000 annually, based on experience and property size.
- Performance-based bonus opportunities.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Ongoing training and professional development.
- Career growth opportunities within a rapidly growing portfolio.
Success Metrics
- Performance will be evaluated based on:
- Occupancy and leasing performance.
- Resident retention and renewal rates.
- Delinquency and collections performance.
- Budget adherence and expense management.
- Work order completion and unit turn timelines.
- Online reputation and resident satisfaction.
- Team development and engagement.
- Compliance with company policies and SOPs.
- Overall property appearance and curb appeal.
Job Posted by ApplicantPro