Job Description
Multi-Channel and Consumer Marketing (MCMM) Planner III
📍 Location: Mettawa, IL 60045
🕒 Duration: 6+ Months Contract (Possible Extension)
🏢 Work Model: Hybrid (Tuesday-Thursday Onsite, Monday & Friday Remote)
About the Role
We are seeking an experienced Enterprise Email Operations Specialist to support a large-scale enterprise email ecosystem. This role will serve as the operational bridge between internal teams, agency partners, and technology vendors, driving governance, process standardization, reporting, and workflow excellence.
Please Note: This is not a content creation, copywriting, or email production role. The focus is on email operations, agency governance, reporting, workflow management, and process optimization.
Required Qualifications
- Bachelor's degree in Business, Marketing, Communications, or related field.
- 5+ years of experience in Marketing Operations, Email Operations, Project Management, Digital Operations, or a related discipline.
- Experience supporting enterprise-scale marketing or email operations environments.
- Proven experience working with external agencies, vendors, or partner organizations in an operational or governance capacity.
- Strong understanding of email marketing workflows, governance, and operational best practices.
- Hands-on experience with Power BI for reporting and dashboard development.
- Experience using Workfront or similar workflow/project management platforms.
- Strong presentation, communication, and stakeholder management skills.
- Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
Preferred Qualifications
- Experience with Knak or similar email creation platforms.
- Experience developing SOPs, governance documentation, or training materials.
- Experience supporting highly regulated or enterprise-level organizations.
- Background in process automation, workflow optimization, or operational transformation initiatives.
Key Responsibilities
Agency Governance & Enablement
- Serve as the primary operational point of contact for external agency partners.
- Lead onboarding, training, and ongoing support for agency users on enterprise email tools and processes.
- Host office hours and provide operational guidance to internal and external stakeholders.
- Manage access requests, user enablement, and governance-related activities.
- Conduct audits and reviews to identify process gaps, compliance concerns, and workflow improvement opportunities.
- Develop and distribute operational communications, process updates, and monthly newsletters.
Reporting & Analytics
- Deliver monthly and quarterly operational reporting, KPI tracking, and performance metrics.
- Build, maintain, and enhance dashboards using Power BI.
- Drive reporting automation initiatives to improve efficiency and data accuracy.
- Analyze trends and provide actionable insights to leadership and stakeholders.
Workflow & Process Management
- Establish and maintain standardized workflows across multiple business teams.
- Utilize Workfront or similar enterprise workflow management tools to support operational excellence.
- Partner with vendors to gather business requirements and support platform enhancements.
- Manage project timelines, stakeholder communications, and continuous process improvement initiatives.
- Translate agency and stakeholder feedback into scalable operational solutions.
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