Job Description
Position Overview
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We are seeking a hands-on Data Center Technician to support the installation, maintenance, troubleshooting, and operation of server and network infrastructure within a mission-critical data center environment.
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This role is responsible for maintaining the physical technology infrastructure that supports 24/7 data center operations. The ideal candidate will have experience troubleshooting computer/server hardware, installing and decommissioning equipment, diagnosing basic network connectivity issues, and responding to operational incidents.
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Successful candidates will be comfortable working both independently and collaboratively in a fast-paced technical environment. Strong organizational skills, communication, attention to detail, and the ability to quickly prioritize and respond to technical issues are essential.
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Key Responsibilities
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- Install, configure, maintain, and decommission server and network equipment within the data center.
- Perform server rack installations and related hardware deployment activities.
- Diagnose and repair server hardware and other data center equipment.
- Troubleshoot hardware failures, connectivity issues, and basic network problems.
- Respond to operational incidents affecting service availability and escalate complex issues to senior technical resources or management when appropriate.
- Perform cabling, connectivity, and rack-level troubleshooting.
- Track technical issues and work requests through established ticketing and incident-management systems.
- Take ownership of assigned technical issues and coordinate with other teams as necessary to drive resolution.
- Participate in scheduled maintenance, change-management activities, and on-call support.
- Maintain established service-level expectations through proactive monitoring, issue identification, documentation, and escalation.
- Serve as a technical point of contact for internal teams, engineers, vendors, contractors, and other stakeholders.
- Create and maintain technical documentation, operating procedures, and troubleshooting information.
- Identify recurring operational issues and contribute to process improvements and root-cause resolution.
- Assist with the training and onboarding of new team members.
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Technical Environment
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Candidates may work with technologies and infrastructure including:
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- Enterprise server hardware
- Server racks and related infrastructure
- Network cabling and connectivity
- Network switches and related equipment
- Layer 1 and Layer 2 network troubleshooting
- Hardware diagnostics and component replacement
- Ticketing and incident-management systems
- Data center monitoring tools
- Change-management processes and procedures
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Schedule & Travel Requirements
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- Ability to work in a 24/7 operating environment.
- Flexibility to work day and night shifts, weekends, and holidays.
- Shifts may exceed eight hours depending on operational requirements.
- Participation in an on-call rotation may be required.
- Ability to travel to or commute between data center locations as business needs require.
- Candidates may temporarily train or work at another facility while their assigned location becomes operational.
- Reliable transportation and a valid driver's license may be required for travel between regional facilities.
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Physical Requirements
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Candidates must be able to perform the physical requirements associated with a data center environment, with reasonable accommodations where applicable, including:
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- Regularly lift and/or move up to 40 pounds independently.
- Participate in team lifts for equipment weighing more than 40 pounds.
- Work in confined, elevated, or otherwise restricted spaces when necessary.
- Regularly bend, lift, stretch, reach, and maneuver equipment.
- Stand and walk for extended periods, potentially eight or more hours per shift.
- Safely climb and descend ladders, stairs, and similar structures.
- Work in environments with elevated noise levels and use appropriate personal protective equipment as required.
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Basic Qualifications
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- High school diploma or equivalent.
- 1+ years of experience troubleshooting computer/server hardware or related IT infrastructure.
- Working knowledge of computer hardware components and basic networking concepts.
- Ability to diagnose hardware issues and perform component-level replacement or repair.
- Ability to work a flexible schedule, including days, nights, weekends, and holidays.
- Strong problem-solving, communication, organizational, and documentation skills.
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Preferred Qualifications
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- Experience working in a data center, critical infrastructure, or similarly high-availability technical environment.
- Knowledge of network architecture, protocols, and Layer 1/Layer 2 troubleshooting.
- Experience installing, maintaining, troubleshooting, and decommissioning server and network equipment.
- Experience working with ticketing, incident-management, or work-management systems.
- Experience reading and creating technical procedures and operational documentation.
- Associate's degree or technical training in Computer Science, Information Technology, Network Engineering, or a related discipline.
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Ideal Candidate
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The successful candidate will be a hands-on technical problem solver who is comfortable working in a high-availability, 24/7 environment. This individual should be able to independently troubleshoot hardware and connectivity issues, manage competing priorities, communicate effectively with technical and non-technical stakeholders, and escalate issues appropriately when additional expertise is required.