Senior System Engineer-W2
Job Description
Job Summary
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Provides advanced architectural and technical support for various enterprise systems supporting client. Responsible for the planning. implementation. maintenance. and operation of a variety of compute (physical, virtual, and cloud) and storage resources, enterprise software, and monitoring tools and related components. Technical and architectural support is provided for a wide range of hardware, software operating systems, applications, appliances, and services. Employment is subject to the terms, conditions. and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function
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Responsibilities
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- Analyzes data operations center system lifecycle, demand, and capacity needs. Plans for the maintenance, upgrades. and migrations of these systems ensuring that best practices and County standards are followed.
- Serves as data operations Center, technical subject matter expert for system implementations. system designs, installations, and refreshes of supported technology stacks.
- Administers the physical and virtual server environments. including Windows, RedHat Linux, VMWare. 0365. and Cloud systems.
- Creates and maintains backup strategies and disaster recovery strategies for enterprise systems.
- Monitors and uses system management toots to gather hardware and software inventories. install software, and remotely manage enterprise systems.
- Works closely with the Customer Support team, assisting With the diagnoses and resolution Of issues.
- Uses Information Technology Service Management (ITSM) software to manage incoming work requests, incidents, tasks. and problems.
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Qualifications
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- Bachelor's degree in computer science, information technology, or a closely related field.
- Significant experience with ITIL Incident, Problem, and Change Management processes and principles. Experience with physical and virtual server environments, including Windows, RedHat Linux, VMWare, 0365, and Cloud.
- Experience With ticket-based Service Desk software system.
- Experience with virtualization technologies, Cloud technologies, System monitoring/alerting, performance tuning, and resource optimization.
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