Job Description
Job Description
We are looking for a technical support specialist that is available to do on-site work as well as remote helpdesk. Experience working with a MSP is preferred. We need someone who can diagnose our customers issues from root cause to solution and document cases. We need a team player that can communicate well with peers as well as offering great Customer Service whether it is in person or remote.
Business Hours: Monday through Friday; 8:00 AM to 5:00 PM
We offer project hours pay for any work completed outside of the specified time frame of your shift.
On - call One weekend in rotation with all tech support specialists from 10am - 4pm.
Responsibilities:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions via Ticketing System
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Experience with remote tools
Benefits
- We do offer Healthcare coverage completely covered for the individual after 90 days.
- Eligible to participate in 401K Retirement Plan with employer match up to 4% after 30 days
\nCompany Description
Local managed services provider. All service offerings are supported by our business hours Help Desk.
Company Description
Local managed services provider. All service offerings are supported by our business hours Help Desk.