Job Description
Job Description
Morgan Remote Services is looking to hire a Service Administrator – Full-time available with pay rates starting at $15.00 per hour depending on experience!
Requirements:
- Ability to use Outlook, Word and Excel
- Strong Customer Service Skills
- Excellent Communication Skills
- Keep Accurate Records
- Detail Oriented
- Time Management Skills
- Professional Appearance and Good Communication Skills
- Integrity, a Positive Attitude, and a Strong Work Ethic
- Willingness to Learn, Receptive to New Ideas
- Ability to be a Team Player
- Bi-lingual is a plus, fluent in Spanish and English
What We Offer:
- Work week that includes some nights and weekends
- Great Benefits Package for full-time: Health & Dental Insurance, 401(k), and Paid Time Off
Responsibilities include and are not limited to:
- Manage and schedule service appointments for customers.
- Confirm appointments and send reminders to customers.
- Maintain accurate service records, including customer information and vehicle history.
- Organize and file service orders and invoices.
- Prepare necessary paperwork for service orders, warranties, and claims.
- Ensure compliance with regulatory documentation requirements.
- Handle customer inquiries and provide updates on service status.
- Follow up with customers post-service to ensure satisfaction.
- Generate reports on service department performance and customer feedback.
- Assist in analyzing data to identify trends and areas for improvement.
- Prepare and process service invoices accurately.
- Assist in managing accounts receivable and payment processing.
- Schedule and organize meetings for the service team.
- Prepare meeting agendas.
- Assist in onboarding and training new employees within the service department.
- Maintain training materials and resources.
- Help ensure adherence to safety and compliance regulations.
- Assist in preparing for audits and inspections.
Applicants must be 18 years or older and be authorized to work in the U.S. Applicants must have a valid driver’s license and acceptable driving record. The dealership is a drug-free, equal employment opportunity workplace. Employment will be conditioned on passing a complete background check and drug test.