Information Technology Project Manager

Job Description

Job Summary

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The Senior Program and Project Manager is accountable for successfully delivering large, complex initiatives supporting strategic, operational, regulatory, and market-readiness objectives. This position leads programs spanning 30–60 product areas and serves as the single point of accountability for project outcomes.

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The role leads cross-functional business and technology workstreams, manages scope, schedules, budgets, resources, risks, and dependencies, and drives business readiness and implementation. This position combines program-level leadership with disciplined project management to ensure initiatives are delivered on time, within budget, and aligned with committed business outcomes.

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Key Responsibilities

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• Lead large, complex programs and technology projects spanning 30–60 product areas through the full project management lifecycle.

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• Serve as the single point of accountability for project delivery, implementation readiness, and committed business outcomes.

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• Develop integrated delivery plans covering scope, schedules, budgets, resources, dependencies, governance, and business objectives.

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• Coordinate business and technology workstreams across multiple cross-functional teams.

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• Manage multiple concurrent projects while maintaining alignment across related initiatives and product areas.

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• Establish project milestones, deliverables, performance measures, and accountability requirements.

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• Identify, assess, mitigate, and escalate risks, issues, assumptions, constraints, and dependencies.

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• Manage project budgets, financial forecasts, staffing plans, capacity requirements, and resource allocation.

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• Provide clear, outcome-focused status updates, recommendations, and escalations to executive leadership and key stakeholders.

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• Facilitate governance meetings, executive discussions, decision-making, and issue-resolution activities.

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• Ensure compliance with Delivery Excellence standards, governance requirements, project controls, and change management processes.

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• Lead business-readiness activities, including operational transition, implementation planning, communications, training, and adoption.

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• Drive accountability across project teams and influence stakeholders without direct authority.

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• Lead initiatives through ambiguity by establishing clear priorities, responsibilities, decisions, and execution plans.

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• Apply lessons learned and best practices to improve delivery processes, governance, and organizational effectiveness.

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Minimum Education & Experience Requirements

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• Bachelor’s degree from an accredited college or university.

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• Minimum of seven years of project management experience.

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• Demonstrated experience successfully delivering large, complex projects on time and within budget.

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• Experience managing multiple projects or related workstreams concurrently.

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• Experience leading cross-functional initiatives involving business and technology teams.

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• Experience managing project scope, schedules, budgets, resources, risks, dependencies, governance, and business readiness.

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• Experience applying multiple project delivery methodologies, including Waterfall and Agile.

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• Proven ability to lead at the program level while remaining grounded in formal project management discipline.

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Special Requirements

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• No professional certification is required.

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• Must be able to manage competing priorities and support time-sensitive strategic, operational, regulatory, and market-readiness initiatives.

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• Must be able to work across organizational boundaries and influence stakeholders without direct authority.

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• Any required background checks or employment screenings will be determined according to organizational policy.

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Knowledge, Skills, and Abilities

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• Strong knowledge of project and program management principles, methodologies, controls, and best practices.

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• Ability to manage complex initiatives involving 30–60 product areas and numerous interdependent business and technology workstreams.

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• Strong strategic planning and execution skills.

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• Excellent analytical, problem-solving, critical-thinking, and decision-making abilities.

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• Strong financial management skills, including budgeting, forecasting, resource planning, and financial performance monitoring.

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• Advanced risk, issue, assumption, constraint, and dependency management capabilities.

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• Strong understanding of project governance, change control, decision management, and executive reporting.

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• Exceptional written, verbal, presentation, and facilitation skills.

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• Executive presence and the ability to communicate complex information clearly to diverse audiences.

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• Strong stakeholder management, negotiation, conflict resolution, and relationship-building skills.

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• Ability to lead through ambiguity and create clarity, alignment, accountability, and forward progress.

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• Strong organizational and time-management skills with the ability to manage competing demands.

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• Ability to lead cross-functional teams and drive results without direct reporting authority.

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• Strong business acumen with a focus on measurable outcomes, implementation readiness, and continuous improvement.

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• Proficiency with project and portfolio management systems used to manage plans, schedules, resources, budgets, risks, dependencies, and reporting.

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• Adaptability and sound judgment in a complex, rapidly changing environment.

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Additional Desired Characteristics

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• Project or program management experience within healthcare or the health insurance industry.

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• Previous experience working with Highmark or a comparable health insurance organization.

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• Experience using Monday.com, Planview, and Oracle ERP Resource and Financial modules.

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• Experience leading Open Enrollment Period or Annual Enrollment Period readiness planning.

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• Experience implementing commercial and government health insurance products.

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• Experience managing strategic, operational, regulatory, or market-readiness programs.

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• Demonstrated ability to operate at the program level while maintaining detailed project controls and delivery discipline.

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• Continuous-improvement mindset with experience applying lessons learned and delivery best practices.

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Work Environment

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• Work arrangement may be onsite, hybrid, or remote based on organizational requirements.

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• Position operates in a professional environment requiring regular collaboration with business teams, technology teams, project resources, vendors, and executive leadership.

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• May require participation in meetings across different departments, locations, and time zones.

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• Occasional extended hours may be required to support major implementations, regulatory deadlines, enrollment periods, or other time-sensitive initiatives.

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• Travel requirements, if applicable, will be based on project and organizational needs.

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