Job Description
Job Description
Company: Epson
Title: Warehouse IT Support Engineer
Location: Plainfield, IN (onsite)
Shift: 2nd shift ( 3pm ET – 11:30pm ET)
Duration: Long-Term Contract (strong potential for conversion)
Pay Rate: $30-38/hr
Interview Process: 1-2 interviews --> Offer!
Required Skills & Experience
- 6–10 years of experience in Warehouse IT Operations supporting both office IT systems and warehouse equipment IT systems
- Hands-on experience configuring and maintaining RF devices, including integration with WMS and use of MDM tools (e.g., SOTI) to push packages and manage device settings
- Strong troubleshooting experience with label and letter printers (calibration, software configuration, print quality)
- Experience supporting Warehouse Management Systems (WMS), including initial troubleshooting and proper escalation
- Proven ability to troubleshoot and repair Windows-based systems used in warehouse operations
- Experience supporting PLC-based automation systems, including basic diagnostics and coordination with automation engineers or vendors
- Experience supporting network connectivity for warehouse devices (wireless access points, mobile terminals, mobile carts)
- Familiarity with asset management systems for receiving, inventorying, and deploying new hardware
- Must be able to work in a warehouse floor environment (climbing, kneeling, crawling, reaching, standing, walking, pushing/pulling occasionally to frequently) and lift up to 50 lbs
Day-to-Day
This role is 5 days onsite at the warehouse, primarily working first shift, with a 1-week rotation per month to night shift (2:30pm – 11pm EST) to support 24/7 warehouse operations. The engineer sits on the ground floor of warehouse IT operations, providing hands-on technical support across both office and warehouse environments. They will be the go-to resource for end users, responding to issues face-to-face, over the phone, and through escalated helpdesk tickets. A typical day involves a mix of troubleshooting, preventive maintenance, project support, and on-site response during automation failures or system outages to minimize operational downtime. The environment is fast-paced, so flexibility and the ability to shift priorities quickly is key.
Primary Responsibilities
- Provide technical support for warehouse operations including automation systems, PLCs, barcode scanners, handheld devices, RF devices, industrial PCs, and back-office computer equipment
- Diagnose and resolve hardware and software issues related to warehouse IT infrastructure, including back-office systems and workstations
- Configure, maintain, and deploy RF devices and label/letter printers
- Monitor and support network connectivity for warehouse devices
- Perform installations, upgrades, and maintenance of warehouse IT equipment including label printers, RF devices, and conveyor control systems
- Receive, inventory, and deploy new hardware using asset management systems
- Support IT-related components of warehouse automation projects including system rollouts, audits, and process improvements
- Clean and secure devices from malware and ensure compliance with IT security policies
- Document solutions and contribute to the support knowledge base
- Manage tickets and track resolution through the Help Desk system