Job Description
Job Description
Overview
Chenega Naswik International, LLC is seeking a dependable and detail-oriented Dispatch / Alarm Monitor to support security operations at assigned locations. This position is responsible for monitoring alarm systems, CCTV systems, communications networks, and emergency notification systems while serving as a critical communications link between security personnel, public safety agencies, and facility personnel.
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The ideal candidate is a calm and professional communicator who can effectively manage multiple responsibilities in a fast-paced environment. This role offers the opportunity to support mission-critical security operations, assist in emergency response coordination, and contribute directly to the protection of personnel, facilities, and government assets.
Responsibilities
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Monitor CCTV, intrusion detection, fire alarm, duress alarm, and early warning systems.
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Receive, evaluate, and dispatch emergency and non-emergency calls for assistance.
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Answer and process calls from employees, visitors, security personnel, law enforcement agencies, and the public.
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Maintain effective communication with security personnel, supervisors, and emergency responders.
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Relay critical information accurately and promptly to appropriate personnel.
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Monitor radio communications and document operational activities.
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Control, issue, track, and maintain accountability for facility keys and related security assets.
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Maintain security of assigned communications equipment, work areas, and operational systems.
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Record incidents, alarms, dispatch activities, and other operational events in required logs and records.
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Assist with emergency response coordination and incident management activities.
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Maintain situational awareness of ongoing security operations and facility conditions.
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Perform other duties as assigned.
Qualifications
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High School Diploma or GED required.
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Must be at least 21 years of age.
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Certified to perform dispatcher duties and meet standards established by the Association of Public-Safety Communications Officials (APCO) Institute Emergency Telecommunications program.
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Must possess and maintain a valid state driver's license.
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Ability to communicate clearly and professionally during high-stress and emergency situations.
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Ability to successfully pass required background screening requirements.
Preferred Qualifications:
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Experience working in a dispatch, communications center, alarm monitoring, or emergency operations environment.
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Experience supporting security, law enforcement, military, fire service, or emergency response organizations.
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Experience monitoring CCTV systems, alarm systems, or security technologies.
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Experience utilizing computer-aided dispatch or emergency communications systems.
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APCO, emergency communications, or public safety telecommunications certifications.
Knowledge, Skills and Abilities:
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Knowledge of dispatch operations, alarm monitoring procedures, and emergency communications practices.
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Ability to remain calm and make sound decisions during emergencies and stressful situations.
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Strong verbal, written, and interpersonal communication skills.
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Ability to accurately gather, document, and relay critical information.
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Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, Access, and Outlook.
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Ability to operate computers, telephones, radios, alarm monitoring systems, and standard office equipment.
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Strong organizational and multitasking abilities.
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Ability to maintain accurate logs, records, and operational documentation.
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Ability to follow policies, procedures, and operational directives.
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Commitment to prof