IT Help Desk / IT Customer Support (Open to Recent Grads)

Job Description

Job Description

IT Help desk / Customer Support – Open to Recent Grads!

Location: Columbus, OH

Pay Rate: $23-25/hour

Contract: 6-12 months contract, possible to convert

Schedule: 24/7 environment (shift flexibility required)

We are seeking an IT Service Desk Agent to serve as the first point of contact for end users seeking IT support via phone and live chat. This role is ideal for someone who thrives in a fast-paced technical environment, enjoys solving problems, and is passionate about delivering excellent customer service.

• The IT Service Desk Agent will troubleshoot technical issues, resolve incidents efficiently, and document all interactions in the ticketing system while ensuring a high level of customer satisfaction.

Qualifications

• High school diploma or GED required
• 2–5 years of customer support experience in a technical or service desk environment preferred
• Strong customer service, communication, and problem-solving skills
• Ability to multitask and work efficiently in a fast-paced environment
• Technical aptitude with the ability to troubleshoot enterprise software and hardware
• Experience supporting Windows-based systems
• Ability to work flexible shifts including weekends, holidays, or overtime when required

Benefits

Pride Global/RTA offers eligible employees a comprehensive benefits package including:

• Medical, Dental, and Vision insurance
• Accident, Critical Illness, and Hospital Indemnity coverage
• 401(k) retirement savings plan
• Life and Disability insurance
• Employee Assistance Program (EAP)
• Legal support services
• Auto, Home, and Pet insurance
• Employee discount programs with preferred vendors

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For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.\nCompany Description

Russell Tobin is a leading professional recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. With deep industry expertise, our subject matter experts provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

We are the staffing arm of the Pride Global network, an integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Company Description

Russell Tobin is a leading professional recruitment and staffing advisory organization.\r\n\r\nWe are comprised of specialized practices focusing on a variety of skill sets and industries. With deep industry expertise, our subject matter experts provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.\r\n\r\nWe are the staffing arm of the Pride Global network, an integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.