Desktop Support Technician II

Job Description

*** No C2C ***

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*** W-2 Only ***

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*** USC or GC Holder ***

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*** 12-Month Contract ***

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We are hiring a Desktop Support Technician II to provide hands-on computer, hardware, software, network, and peripheral support to employees.

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Key responsibilities:

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• Install, configure, troubleshoot, service, and repair desktops and laptops

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• Install and support operating systems and business software

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• Troubleshoot printers, drivers, peripherals, and network connectivity

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• Support VPN, RSA authentication, and video-teleconference systems

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• Diagnose hardware, software, network, and communications issues

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• Provide clear technical assistance to end users

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• Identify employee technology needs and recommend appropriate solutions

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• Assist with hardware and software purchasing recommendations

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• Document solutions and share technical knowledge with the support team

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• Take ownership of incidents through resolution while maintaining high customer satisfaction

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Required qualifications:

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• Associate degree in a related field with at least two years of relevant experience

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• Additional relevant experience may substitute for the education requirement

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• Comprehensive hardware and software troubleshooting skills

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• Basic knowledge of computers, printers, networks, drivers, VPNs, RSA, VTC systems, and related peripherals

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• Ability to translate user and business requirements into technical solutions

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• Strong written and verbal communication skills

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• Customer-focused approach and ownership of technical issues

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• Ability to collaborate and share knowledge with team members

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• Ability to occasionally lift or carry up to 50 pounds

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