Job Description
Job Title: Help Desk Technician
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Location: Phoenix, AZ 85021
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Duration: 03 Months
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Job Description:
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Provide Tier 1/Tier 2 technical and application support for Human Services users, with a focus on Microsoft Dynamics 365, troubleshooting, ticket resolution, and business continuity.
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Responsibilities:
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- Provide phone, email, ticket, remote, and onsite support.
- Troubleshoot and resolve Tier 1/Tier 2 issues.
- Support user accounts, access, permissions, password resets, and unlocks.
- Document incidents, resolutions, and escalations in the ticketing system.
- Triage application, infrastructure, data, and security issues.
- Support system upgrades, migrations, and implementations.
- Create knowledge articles, SOPs, user guides, and training materials.
- High school diploma/GED required.
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