Tech Support Agent ( English/Spanish)

Cutting Edge Automotive Solutions

Robertsdale, AL, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Job description (Bilingual) ( English/Spanish)

In- House position, - Tech Support Agent (NOT A REMOTE POSITION) - Pay based on Salary and commission

DO NOT APPLY FOR THIS POSITION IF YOU CANNOT WRITE/SPEAK IN SPANISH

We sell and support diagnostic tools and equipment. We are a fast-growing company looking for another member to add to our Tech Support team! We are looking for a motivated individual with a strong customer service background. Duties and responsibilities include:

· Providing help desk support using a ticket system.

· Answering calls via VOIP and turning any problematic calls into tickets.

· Taking very detailed notes for issues that customers are experiencing and passing this information on to the software developers.

· Providing assistance to customers that are using the diagnostic software that Cutting Edge sales.

· Assisting in helping customers determine issues that they are currently having with their vehicles or equipment.

· Processing software subscriptions and distributor requests for services that Cutting Edge offers.

· Following up with customers to ensure that their issues have been resolved.

· Pay is based on experience.

**** must be proficient in speaking and writing in Spanish ***