Job Description
Job Description Job Summary
Management & Coordination
Delivery Management
12+ Years Day shift; escalation availability
Key Responsibilities
1. Service Delivery Ownership: Own delivery outcomes across assigned towers, Ensure services meet scope, SLA and quality expectations, Drive operational stability
2. Governance & Reporting: Lead service reviews, Prepare executive dashboards, Track risks, issues and actions, Maintain project budget trackers, Track planned vs actual spend, Prepare monthly financial reports
3. Resource Management: Plan staffing requirements, Monitor utilization and productivity, Coordinate ramp-up/ramp-down
4. Stakeholder Management: Manage Apple stakeholder relationships, Coordinate with HCL internal teams, Act as escalation owner for delivery issues
5. Continuous Improvement: Identify productivity opportunities, Sponsor automation and quality initiatives, Drive standardization across towers
6. Commercial & Compliance Oversight: Monitor delivery against contract, Coordinate financial and SLA commitments, Ensure compliance with security and process requirements
Skill Requirements
• Proven expertise in managed services delivery, governance, SLA management, operational excellence, stakeholder management, resource planning, and service reviews.
• Strong leadership capabilities with experience managing large teams, driving escalations, overseeing financial performance, and engaging executive stakeholders.
• Proficient in governance and executive reporting.
• Prior experience supporting large enterprise or high-tech clients is highly desirable.
Other Requirements
Bachelor's degree; MBA/PMP preferred
1. Service Delivery Ownership: Own delivery outcomes across assigned towers, Ensure services meet scope, SLA and quality expectations, Drive operational stability
2. Governance & Reporting: Lead service reviews, Prepare executive dashboards, Track risks, issues and actions, Maintain project budget trackers, Track planned vs actual spend, Prepare monthly financial reports
3. Resource Management: Plan staffing requirements, Monitor utilization and productivity, Coordinate ramp-up/ramp-down
4. Stakeholder Management: Manage Apple stakeholder relationships, Coordinate with HCL internal teams, Act as escalation owner for delivery issues
5. Continuous Improvement: Identify productivity opportunities, Sponsor automation and quality initiatives, Drive standardization across towers
6. Commercial & Compliance Oversight: Monitor delivery against contract, Coordinate financial and SLA commitments, Ensure compliance with security and process requirements
• Strong experience in project tracking, RAID management, MIS reporting, action tracking, vendor coordination, and PMO governance within a managed services environment.
• Proficient in data analysis, stakeholder communication, meeting management, and operational reporting.
• Hands-on experience with MS Excel, Power BI, PowerPoint, SharePoint, Confluence, Jira, and ServiceNow.
• Exposure to engineering operations, large-scale managed services programs, and Apple/GATOS-type environments is preferred but not mandatory.
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Pay and Benefits Pay Range Minimum: $115,00 annually
Pay Range Maximum: $125,000 annually