Job Description
Technical Onboarding Manager
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Our team continues to grow, and we are looking for a diligent, highly motivated, success-driven professional, who is not afraid of helping and pushing all stakeholders to meet the project timeline and deliverables. This role is business-oriented and tech-savvy who will lead the technical onboarding process with newly signed customers.
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Key Responsibilities:
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- Facilitate and manage the business onboarding process for new clients, ensuring a seamless integration of AppCard’s services.
- Conduct training sessions for clients, focusing on product features and best practices.
- Work closely with sales and technical teams to understand client needs and tailor the onboarding experience accordingly.
- Develop and maintain onboarding documentation and resources, including guides and FAQs.
- Monitor client progress and provide ongoing support during the initial stages of product use.
- Collect and analyze feedback from clients to continuously improve the onboarding process and overall customer experience.
- Coordinate with the product development team to suggest improvements or new features based on client feedback.
- Maintain clear and consistent communication with clients throughout the onboarding phase, ensuring any issues are promptly addressed.
- Contribute to internal process improvements, aiming to increase efficiency and effectiveness in onboarding new clients.
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Qualifications:
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- Excellent communication skills, both verbal and written.
- Strong organizational skills with attention to detail.
- Ability to work collaboratively in a fast-paced environment.
- Knowledge of SaaS products and an interest in retail technology.
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