PMO & Knowledge Transfer Lead
Job Description
Role: PMO & Knowledge Transfer Lead
\n
Location: NYC,NY Onsite
\n
Duration: Longterm
\n
\n
Role overview
\n
Support program controls and own the operational knowledge-transfer process, ensuring Santander receiving teams can deploy, monitor, troubleshoot and support transformed applications with measurable readiness evidence.
\n
Key responsibilities
\n
• Maintain program action, RAID, decision, milestone and documentation trackers.
\n
• Support governance forums, reporting and delivery coordination.
\n
• Build and maintain the KT strategy and application-by-application matrix.
\n
• Map Santander recipients and vendor owners for each competency.
\n
• Coordinate documentation, technical walkthroughs, pairing and training.
\n
• Track shadowing and reverse-shadowing activities and capture evidence.
\n
• Oversee runbooks, recovery procedures, support contacts and known-error information.
\n
• Assess operational readiness, outstanding gaps and residual dependencies.
\n
• Coordinate formal handover and service-owner acceptance.
\n
• Work closely with Program Manager, Stream Leads and technical SMEs.
\n
Required qualifications
\n
• 8+ years in PMO, service transition, knowledge management or delivery coordination.
\n
• Evidence of structured technical KT and operational handovers.
\n
• Strong governance, documentation and stakeholder-management skills.
\n
• Familiarity with Jira, Confluence, SharePoint or comparable repositories.
\n
• Ability to work with engineers and translate technical material into reusable enablement.
\n
• Excellent English.
\n
Preferred qualifications
\n
• Banking and cloud-modernization programs.
\n
• ITIL, ITSM and production support operations.
\n
• Spanish and availability for NYC travel during KT milestones.
\n