AVP, Information Technology Assistant Manager

Job Description

Job Description

At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an opportunity as part of our Information Technology team.

AVP, Information Technology Assistant Manager

The AVP, Information Technology Assistant Manager supports the planning, administration, security, and daily operations of the Bank’s technology. Assists in managing IT staff, overseeing technology projects, ensuring regulatory compliance, maintaining system availability and delivering exceptional support to employees. This role serves as a key resource in protecting the Bank’s information assets while supporting business objectives, operational efficiency, and customer service.

The ideal candidate will have proven experience in IT management, hands on experience with computer networks and software instillation, proficiency in working with office applications, knowledge of service desk tools and personnel management experience. A Bachelor’s degree in Computer Science, MIS or similar field and knowledge of Financial Industry applications preferred.

For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.

Internal applications must be submitted by 7/14/2026

Solvay Bank is an EOE/AA/Disability/Veteran

https://dol.ny.gov/system/files/documents/2023/06/p690-your-rights-as-a…

https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Position Title: Reports To:

AVP, Information Technology Assistant Manager VP, Information Technology Manager

POSITION SUMMARY:

The AVP, IT Assistant Manager supports the planning, administration, security, and daily operations of the Bank’s technology. Assists in managing IT staff, overseeing technology projects, ensuring regulatory compliance, maintaining system availability and delivering exceptional support to employees. This role serves as a key resource in protecting the Bank’s information assets while supporting business objectives, operational efficiency, and customer service.

JOB RESPONSBILITIES:

• Provide oversight of the daily operations of the Information Technology department.
• Supervise, mentor, and develop IT team members
• Assist with workload management, project prioritization, and resource allocation.
• Help drive department transformation which may include streamlining processes and documentation, implementing data analytics & continuous audit, improving indicators & performance metrics.
• Support the administration and maintenance of servers, networks, telecommunications systems, and end-user devices.
• Monitor security alerts, investigate incidents, and coordinate response activities.

• Coordinate and participate in technology projects including system implementations, upgrades, and process improvements.
• Track project timelines, budgets, and deliverables.
• Participate in audits, examinations, and regulatory reviews
• Assist with vendor management, service contracts, and technology procurement.
• Look after the purchase of the software and hardware systems and plan proper budget and quotations for the systems
• Provide training and necessary assistance for the employees involved in implementation and maintenance of the software systems
• Develop and maintain technical documentation, procedures, and knowledge base resources.
• Analyze recurring issues and implement long-term solutions.
• Maintain high service standards and end-user satisfaction.
• Assist in evaluating emerging technologies and industry trends.

QUALIFICATIONS:

• Understanding of the specifications of the software to be installed in the computers and make necessary pre-installations
• Ability to troubleshoot any kind of systems related problems and maintain security of the systems
• Proficient working with the office applications
• Have good knowledge of Financial industry applications and interfaces a plus
• Knowledge on service desk tools, ITIL
• Have good Troubleshooting skills

SKILLS:

• Strong understanding of banking technology systems and regulatory requirements.
• Knowledge of cybersecurity frameworks and best practices.
• Experience with Microsoft Windows Server, Active Directory, Microsoft 365, virtualization platforms, and network administration.
• Understanding of disaster recovery and business continuity planning.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong project management and organizational skills.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field preferred.
• Equivalent combination of education and experience may be considered.
• Prior supervisory or team leadership experience.
• Experience within a financial institution or highly regulated industry is preferred.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Occasional lifting of equipment up to 40 pounds. Ability to travel between Bank locations as needed. Availability to respond to after-hours technology emergencies when needed.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is moderate.

Exempt 6.2026