Job Description
Technical Support Specialist
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Location: Boca Raton, FL (Fully Onsite)
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Employment Type: Contract-to-Hire
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Schedule: Monday-Friday, 8:30 AM-5:30 PM
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On Cue Hire is seeking an experienced Technical Support Specialist for a fully onsite, contract-to-hire opportunity in Boca Raton, FL. This role will provide hands-on technical support across macOS and Windows environments, supporting end users and day-to-day IT operations.
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Responsibilities
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- Provide Tier 2/3 support for hardware, software, operating system, and connectivity issues.
- Configure, deploy, and troubleshoot macOS and Windows devices.
- Administer and support Active Directory, Microsoft Entra ID (Azure AD), user accounts, permissions, and authentication.
- Support Microsoft 365 applications and collaboration tools.
- Install, maintain, upgrade, and troubleshoot computers, peripherals, and related IT equipment.
- Resolve and document service requests in a timely manner.
- Support IT security practices, system upgrades, and technology rollouts.
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Qualifications
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- 5+ years of IT support, help desk, service desk, or desktop support experience.
- Strong macOS troubleshooting, configuration, and deployment experience.
- Hands-on experience with Active Directory and Microsoft Entra ID (Azure AD).
- Experience supporting Windows, Microsoft 365, and mixed-platform environments.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work fully onsite in Boca Raton, Monday-Friday.
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