Technical Support Specialist

Job Description

Job DescriptionTECHNICAL SUPPORT SPECIALISTLocation: Corporate Office in Orchard Park, NYHourly Rate: $25.96 - $27.40 Benefits:401(k) & 401(k) matchingHealth / Dental / Vision insurance with company contributionVoluntary benefits such as Disability/ Accident / Critical IllnessPaid time offPaid Holidays NPMA is a family-owned property management company based in Western New York that owns and operates apartment complexes in five states. We are seeking a Technical Support Specialist to join our team working out of our Orchard Park, NY corporate offices. This is an in-office position with two days per month work from home. ABOUT THE CANDIDATE:Supporting our non-technical end users by phone and through remote sessions is a key part of the role, so patience and clear communication skills are a must. The ideal candidate enjoys assisting others, takes pride in providing outstanding customer service and remains confident and persistent when tackling unusual or undocumented issues. ABOUT THIS POSITION:Troubleshoot an resolve issues in our core application, MRI Property Management, as well as general hardware, software and cloud technology needs. Maintain appropriate Helpdesk Notes in documenting issues through resolution.Periodically assist in configuring and/or deploying new computers/tablets.May assist in managing or configuring other cloud applications. QUALIFICATIONS:2+ years relevant experience in application or technical supportAbility to learn unfamiliar applications quicklyProfessional and respectful attitude, is personable and enjoys helping peopleAbility to work independently and manage time effectivelyUses a methodical approach to problem solving #NYIND