Job Description
Job Title: Application System Analyst II
Location: Tyler, Texas, United States
Type: Full Time
Our Client is seeking a skilled Application System Analyst II to serve as a key liaison between business users, operational leaders, IT teams, and vendors. This role focuses on designing, optimizing, and supporting enterprise applications while ensuring high-quality delivery aligned with organizational and healthcare operational needs.
Key Responsibilities
Application Support & Optimization
- Analyze, design, build, test, and maintain applications and business processes to meet operational requirements
- Provide ongoing application support, troubleshooting, and optimization
- Partner with Service Desk teams to resolve service requests and system issues
- Ensure adherence to system configuration standards and change control processes
Business Analysis & Solution Delivery
- Perform requirement gathering, process analysis, and gap analysis
- Translate business needs into functional and technical solutions
- Develop process maps, workflows, and documentation for system improvements
- Represent end-user needs in system enhancements and updates
Project Delivery & Collaboration
- Support and lead medium to high complexity projects with minimal supervision
- Collaborate across teams to deliver cross-functional solutions
- Manage project tasks, timelines, and deliverables while ensuring quality outcomes
- Provide status updates and reporting to stakeholders and leadership
Stakeholder Management
- Act as a liaison between business users, IT teams, and vendors
- Build strong relationships with end users, leadership, and partners
- Clearly communicate technical concepts and system changes to non-technical audiences
- Address conflicts and ensure smooth collaboration across stakeholders
Training & Documentation
- Create and maintain user documentation and training materials
- Conduct training sessions and knowledge-sharing initiatives
- Mentor and support junior team members
Continuous Improvement
- Identify opportunities to improve system usability, efficiency, and performance
- Evaluate new releases and functionalities for continuous enhancement
- Share industry best practices and vendor insights with stakeholders
Required Qualifications
- Bachelor’s or Associate degree in Healthcare, Business, Information Systems, or related field (or equivalent experience)
- 3+ years of experience in application systems, IT, or healthcare technology environments
- Strong understanding of business process analysis and system configuration
- Experience working in team-based environments with cross-functional collaboration
- Ability to handle moderate complexity issues independently
Preferred Qualifications
- Experience in healthcare systems or clinical environments
- Hands-on experience with enterprise applications (e.g., Epic or similar platforms)
- Relevant certifications in application systems or healthcare IT
Key Skills
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)
- Strong attention to detail and organizational skills
What We’re Looking For
- A proactive professional with a solutions-oriented mindset
- Ability to work independently while collaborating effectively
- Strong focus on quality, process adherence, and customer experience
- Passion for continuous learning and improvement