Sap Customer Relationship Management Consultant
Job Description
Conviso Inc is hiring SAP CRM Support Specialist role, this is a 100% REMOTE set-up position & comes with benefits, 401K & some accrued PTO. The Ideal Candidate would serve as a functional subject matter expert for SAP CRM Grantor environment.
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Title: SAP CRM Support Specialist
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Location: Remote - EST Hours
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Clearance: Public Trust Eligible
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Key Responsibilities
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• Review and assess current-state SAP CRM Grantor documentation, processes, configurations, and functionality.
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• Conduct business process analysis and design reviews to identify gaps, risks, and potential upgrade impacts.
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• Identify and document mission-critical Grantor functionality, customizations, interfaces, and data integration dependencies.
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• Analyze potential issues and challenges associated with SAP CRM and technical upgrades.
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• Support upgrade planning, test strategy, test planning, and business readiness activities.
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• Collaborate with SAP functional, technical, integration, reporting, and testing teams.
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• Document findings, recommendations, dependencies, risks, and required remediation activities.
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• Support stakeholder discussions and ensure business requirements and functional impacts are accurately captured.
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Required Skills & Experience
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• 8+ years of SAP CRM functional experience.
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• Strong hands-on knowledge of SAP CRM, preferably SAP CRM Grantor functionality.
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• Experience with business process analysis, functional documentation, and solution/design reviews.
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• Experience supporting SAP upgrades, modernization, migration, or technical transformation projects.
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• Strong understanding of SAP interfaces, integrations, customizations, and data dependencies.
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• Experience with test planning, UAT, and upgrade readiness activities.
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Desired Skills & Domain Experience
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• Federal/Government project experience preferred.
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• Direct experience with Grantor Management / Grants Management environments.
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• Experience with SAP ECC and/or SAP S/4HANA.
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• Experience supporting large-scale SAP technical upgrades.
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• Familiarity with SAP reporting, BOBJ/WebI, and downstream system dependencies.
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• SAP CRM or related SAP certification is a plus.
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