Technical Services Representative

Published: 6/14/2022

Technology

Job Description

Seeking a Technical Service Representative in the Lebanon, Kentucky area, for a leading automotive coatings manufacturer.

The Technical Service Representative's main responsibilities include line performance and quality trend tracking, technical troubleshooting (color, appearance, etc.), and reporting. Additional responsibilities include documented inventory management, line trial support, new model color program management and support, and customer complaint assistance. The position also requires close communication on paint usage and trends with the account FTS Specialist, Technical Account Manager, and/or Account Manager.

Essential Duties and Responsibilities:

Build and maintain working relationships with key customer contacts, coordinating day-to-day operations, projects, schedules, and team meetings with corporate personnel.
Monitor and track on-line performance and incoming quality for processing, color, and appearance criteria, and communicate color adjustments on batches and samples to on-site reps and corporate personnel.
Communicate problems, issues, and improvement opportunities to the Paint Design Team, QA, Color Lab, and Production personnel.
Obtain build data, inventory, and usage information to support effective inventory management with the Account Manager and/or Supply Demand Planning representatives (SAP).
Coordinate and execute technical service needs of the customer, including resolving pricing, credit, debit, and RGA issues with Sales.
Implement and track value-added activities at the customer that improve the paint production process.
Analyze paint and process problems using formal problem-solving skills to determine root cause and implement preventative actions (Action Registers).
Generate reports, data, presentations, and documentation on projects and issues pertinent to the account in a timely manner.
Recommend process changes for product performance improvement.
Coordinate sample submissions and production trials.
Participate in the facility CIA program.
Assist in the development of customer application line correlation and formula verification.
Manage the consignment program at the customer, if required.

Desired Qualifications:

Associate degree or a minimum of 2 years of customer-based technical experience in automotive paints.
Computer and software skills.
Communication skills (report writing and data interpretation).
Organizational skills (data collection and graphing).
Ability to work with 2-component coatings and isocyanates.
Ability to wear a respirator and all necessary PPE, including being clean shaven for respirator use.

Benefits:
Company offers a generous and competitive rewards package, including:

Compensation- annual merit increases, and an annual incentive bonus plan.
Time Off & Holidays – 11 paid holidays each year, plus paid time off to support work-life balance.
Health & Retirement – comprehensive health and welfare plans, along with a 401(k)program featuring an exceptional company match.
Career Growth & Recognition – tuition reimbursement, employee recognition programs, and opportunities to grow within the organization.
Culture & Community – you’ll enjoy company events throughout the year celebrating and appreciating your hard work and dedication.

\nCompany Description

Real People. Real Connections. Real Results.

That's the Messina Talent Advantage.

For more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.

Messina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.

Company Description

Real People. Real Connections. Real Results.\r\n\r\nThat's the Messina Talent Advantage.\r\n\r\nFor more than 40 years, Messina's Talent practice has continuously evolved to meet the needs of our clients. We not only help our clients fill roles and build their teams, but we also help them better understand their workforce and develop strategic talent initiatives that drive value for their organizations.\r\n\r\nMessina Talent Advisors, a Messina Group Company, has the network, proven processes, and all the latest technologies to connect the right candidates with the right jobs - faster.