Job Description
Job DescriptionData Analyst
Job Duration: 12 months possible ext.
Job Address: Oakland, CA 94612
Work Location Type: Hybrid
- ServiceNow FSM Administrator
- Maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.
Key Responsibilities
- Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
- Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
- Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
- Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
- Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
- Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.
Required Skills & Qualifications
- Experience: 3 years of direct experience with ServiceNow Platform Administration.
- Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
- Certifications: ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is Mandatory.
Certifications: ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is MANDATORY.
This is a hybrid role
Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.