Job Description
Job Title: Help Desk Support - Sr
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Location: Remote
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Duration: 6 Months
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Job Description: ATM Help Desk Technician (2nd shift & weekends) to join the Technical Operations Center – Technician Support.
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Responsibilities:
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Supporting our production fleet by providing technical support to ATM Field Service Technicians and driving high availability for the fleet of ATMs.
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Providing technical phone support for service technicians, as well as process control and management that will drive first-time resolution and sustainable ATM performance in a 24x7x365 high availability production environment
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Through established ATM processes, the candidate will be required to troubleshoot issues and failures related to hardware, software, services, and network.
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The ideal candidate will have:
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Associate’s Degree in a Computer Science or Technology discipline; or
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Equivalent work experience (e.g., at least 1 year in a similar role) required.
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Must possess good interpersonal skills and be able to work well with end users.
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Excellent written and oral communication skills.
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Able to handle confidential matters judiciously.
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Good time management skills and able to prioritize.
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Must be able to work nights and weekends as needed.
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Ability to understand the current state of ATMs to fully diagnose problems for resolution
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Ability to troubleshoot ATM software-related issues
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Provide efficient productivity and superior quality service while working in a fast-paced environment
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Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
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Ability to work multiple systems simultaneously
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Handle internal/external reports and status updates
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Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
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Follow up on open escalations to ensure smooth handling and accurate closure
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#LI-CGTS
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#TS-1236
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