Job Description
AI Data Center Technician is a senior operations professional responsible for the day-to-day management, monitoring, and operational support of a live AI Data Hall. This role serves as the primary technical escalation point for operational issues impacting compute, power, cooling, networking, and environmental systems supporting AI workloads.
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The Technician ensures operational readiness, drives incident resolution, manages risk within the Data Hall, coordinates maintenance activities, and maintains service availability through disciplined operational execution.
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Key Responsibilities
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Data Hall Operations
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• Maintain operational oversight of assigned AI Data Hall environments.
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• Monitor critical systems, alarms, environmental conditions, and infrastructure health.
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• Perform routine inspections and operational audits of Data Hall infrastructure.
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• Ensure compliance with operational standards and procedures.
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• Maintain awareness of capacity, utilization, thermal conditions, and operational risks.
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Incident Response & Escalation
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• Serve as the Tier 3 escalation resource for Data Hall incidents.
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• Lead technical troubleshooting efforts during operational events.
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• Coordinate response activities across engineering, facilities, network, and service teams.
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• Restore service using established incident management protocols.
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• Document findings, corrective actions, and lessons learned.
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AI Infrastructure Support
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• Support operational health of GPU clusters and AI compute environments.
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• Investigate thermal, power, hardware, and connectivity issues affecting AI workloads.
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• Monitor infrastructure performance indicators and respond to exceptions.
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• Execute approved remediation and recovery activities.
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• Validate system readiness following maintenance or incident events.