Job Description
Job Description
Join an award-winning, Best Places to Work staffing firm in Washington, DC! We are seeking a Help Desk Technician / Deployment Specialist for a long-term onsite contract opportunity with the potential to convert to a permanent position.
In this role, you'll provide Tier 1 technical support while assisting with the deployment, imaging, configuration, and lifecycle management of IT equipment. This is an excellent opportunity for someone who enjoys hands-on technical work in a fast-paced, customer-focused environment.
Responsibilities
- Provide first-level technical support via phone, email, ticketing system, remote tools, and in person
- Troubleshoot hardware, software, Windows, printer, and connectivity issues
- Image, configure, deploy, and support desktops, laptops, and peripherals
- Prepare and deploy equipment for new hires and technology refresh projects
- Track and manage IT assets, inventory, and equipment returns
- Support onboarding/offboarding by provisioning and recovering devices
- Document support requests, resolutions, and asset information
- Deliver exceptional customer service while collaborating with the IT team
Qualifications
- 2–3+ years of help desk, desktop support, or IT support experience
- Experience imaging, configuring, and deploying PCs
- Strong knowledge of Windows 10/11 and Microsoft Office
- Experience with ticketing systems (Zendesk preferred)
- Excellent troubleshooting, communication, and customer service skills
- Ability to lift up to 50 lbs. of IT equipment
Preferred:
- CompTIA A+ or other IT certifications
- Experience with Active Directory, Microsoft 365, desktop imaging tools, and IT asset management
Schedule
- Full-time, onsite
- Monday–Friday, 9:00 AM–6:00 PM (schedule flexibility as needed)
- No remote or hybrid option
If you're looking for a long-term opportunity with the potential to grow into a permanent role while working with a respected organization, we'd love to hear from you!