Information Technology Support Technician
Job Description
IT Support Technician
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Project Team | Fort Smith, AR | Full-time | $22 to $28 per hour, depending on experience
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About the role
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D-Best Technologies is looking for an IT Support Technician to join our Project Team. You’ll deliver installations, migrations, and support for small and mid-sized businesses, both onsite at client locations and remotely from our office.
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Responsibilities
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- Deploy and configure workstations, servers, network equipment, firewalls, and VoIP systems at client sites
- Take equipment from staging through configuration, testing, and deployment
- Perform Microsoft 365 migrations and help transition clients to Entra ID and Intune
- Support the service team with remote tickets and projects as workload requires
- Document all work with accurate time entries and clear, complete notes
- Contribute to our knowledge base and help improve our standard procedures
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The balance of onsite and remote work varies with project demand throughout the year.
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What success looks like
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- Projects completed correctly the first time, with no callbacks
- Proactive communication with clients about status and changes
- Efficient problem solving. We value resolving issues quickly over prolonged troubleshooting, and that includes knowing when replacing hardware or escalating to your team lead is the better call.
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Qualifications
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- Hands-on IT support experience, preferably in an MSP environment
- Working knowledge of Windows, Microsoft 365, Active Directory or Entra ID, and network fundamentals
- Valid driver’s license and a clean driving record
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Preferred
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- CompTIA A+, Network+, or Security+
- Microsoft certifications such as MD-102, MS-102, or AZ-900
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Compensation and benefits
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- We hire at two levels, and your starting rate depends on what you can handle independently on day one.
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Technician I: $22 to $24 per hour. Solid troubleshooting and Windows fundamentals, building experience with servers, networking, and Microsoft 365.
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Technician II: $25 to $28 per hour. Can independently handle server installs, network and firewall deployments, and Microsoft 365 / Active Directory migrations without supervision.
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- Health, dental, vision, and life insurance, with D-Best covering 80% of individual premiums and 75% of family premiums
- Retirement plan with a 3% company match
- Two weeks of paid time off accruing from day one and increasing with tenure, plus two weeks of sick leave
- Paid certification training and exam fees
- No mandatory on-call rotation and a standard daytime schedule
- Company vehicle for client visits and all required tools
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About D-Best Technologies
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D-Best Technologies has served Fort Smith and the River Valley since 1993, with a second office in Springdale. We are BBB A+ accredited, maintain a 99.5% customer satisfaction rating, and have been named Fort Smith’s Best of the Best four years in a row. Our mission is to simplify technology so our clients can focus on what matters most.
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