IT Support - Asset Mgmt / Provisioning - ONSITE

Published: 6/14/2022

Technology

Job Description

Responsibilities and deliverables: What are the primary responsibilities of the role, and what outcomes or deliverables are expected? Document and record equipment returned from users that have off boarded or have had a recent system upgrade. Information is recorded in a Sharepoint documents and is crosschecked to close out recovery tickets.

On-site requirements: Are there specific days or times when on-site support is needed, particularly in coordination with pallet arrivals? Pallets are delivered on Mondays, for me, Tue & Wed worked best. All devices should be processed and updated in ServiceNow and devices that need to be bios locked submitted each Friday.
Workflow and turnaround times: Could you share an overview of the typical process, including the frequency of pallet arrivals, the volume of work, and the expected turnaround time for processing? Items are collected at our Distribution center, once they have collected enough items to complete a pallet they will deliver it to the Asset Management area. Typically this can be once every 1-3 weeks. The volume varies week to week, in addition to returned equipment from users that have Offboarded there is equipment that is returned from technicians as they deal with customer refresh equipment and break-fix devices. Information is submitted at end of week and then bios locked (VSP Task) to prevent users from gaining access to the device that was issued and needs to be returned.
Ongoing business needs: What activities or priorities should we anticipate during the current disposition process and once that work is complete? In addition to processing returned equipment you must manage the eWaste function. While processing returned items, evaluate them and collect items that will not be repurposed. These items are typically - Keyboards, mice, cables, broken monitors, printers and any other miscellaneous items that are turned in for disposal. Once sorting containers have reached maximum capacity, coordinate pick up and disposal with eWaste service. The processing and disposal of hard drives is also one of the responsibilities of this position. Devices that have been identified for disposal must have their hard drives removed and staged for processing in accordance with company policy.
Hours and scheduling: Number of days to be onsite, or might the hours fluctuate based on business needs, workload, or pallet arrivals? The weekly schedule was 2x per week in RCO and these tasks did not consume the entirety of those days. The precise amount of time spent was determined by the amount of items to process for that week, my normal RTB tasks and any walk-in disruptions.

\nCompany Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation

Company Description

We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation