Application Engineering Manager

Job Description

Job DescriptionApplication Engineering Manager
Northwest Connecticut Region Position Overview

We are seeking an experienced Application Engineering & Technical Services Manager to lead a team of technical professionals in delivering innovative solutions, resolving complex application challenges, and supporting customer success.

This individual will oversee technical service operations, guide engineering investigations, improve testing methodologies, and collaborate with cross-functional teams to enhance product performance and customer satisfaction.

The ideal candidate is a hands-on technical leader with strong problem-solving abilities, experience managing engineering teams, and a commitment to operational excellence, continuous improvement, and customer-focused solutions.

Key Responsibilities

Technical Leadership & Engineering Support

• Lead, mentor, and develop Application Engineering and Technical Service teams to ensure high performance and accountability.

• Oversee technical investigations, application testing, troubleshooting, and root-cause analysis.

• Establish standardized procedures for technical evaluations, documentation, and solution development.

• Prioritize engineering resources to support customer requirements and business objectives.

• Provide technical guidance to ensure accurate, reliable, and actionable recommendations.

Team Management & Development

• Recruit, train, coach, and evaluate technical professionals while fostering a collaborative team environment.

• Establish performance expectations and identify opportunities for professional development.

• Promote continuous improvement, knowledge sharing, and technical excellence.

• Strengthen team capabilities through structured training and hands-on leadership.

Customer & Cross-Functional Collaboration

• Partner with customers, Sales, Product Management, Engineering, and Operations teams to address technical challenges.

• Support new business opportunities through product evaluations, application assessments, and technical recommendations.

• Communicate technical findings, potential risks, and proposed solutions to internal and external stakeholders.

• Build strong relationships with commercial teams to support customer retention and business growth.

Process Improvement & Technical Development

• Develop and implement consistent testing procedures, investigation methodologies, and quality standards.

• Identify opportunities to improve technical workflows, operational efficiency, and service delivery.

• Oversee technical training initiatives for employees, customers, and business partners.

• Monitor industry developments and emerging technologies to identify opportunities for innovation.

• Support the implementation of best practices across technical teams.

Quality, Safety & Compliance

• Ensure technical operations comply with applicable safety, quality, and regulatory standards.

• Maintain accurate documentation of testing procedures, technical findings, and corrective actions.

• Promote a culture of safety, accountability, and continuous improvement.

Qualifications & Requirements

• Bachelor's degree in Engineering, Materials Science, or a related technical discipline; equivalent relevant experience may be considered.

• 5+ years of experience leading technical teams within application engineering, technical services, testing, or related environments.

• Strong background in technical troubleshooting, root-cause analysis, testing methodologies, and problem-solving.

• Experience managing, coaching, and developing engineering or technical professionals.

• Demonstrated ability to oversee complex technical projects and deliver practical solutions.

• Strong understanding of quality standards, technical documentation, and process improvement.

• Experience working directly with customers and cross-functional business teams.

• Excellent communication, organizational, analytical, and leadership skills.

• Proficiency in Microsoft Office and relevant technical systems.

• Experience utilizing ERP systems is preferred.

• Experience developing and delivering technical training programs is a plus.

What Success Looks Like

• Leading a high-performing technical team that consistently delivers timely and effective solutions.

• Improving technical processes, testing consistency, and overall operational efficiency.

• Building strong partnerships with customers and internal business teams.

• Developing technical talent and strengthening team capabilities.

• Supporting business growth through reliable technical expertise and exceptional customer service.
  
  #ZIP