Junior Network Administrator
Job Description
Job Description
Position Summary
Byram Metering Solutions is seeking a motivated and technically minded Junior Network Administrator to support our company's computer networks, servers, communication equipment, and smart metering infrastructure. This position is ideal for someone early in their IT/networking career who wants to develop hands-on experience with network administration, troubleshooting, cybersecurity, cloud-based systems, and IoT /AMI technology.
The Junior Network Administrator will work closely with the Director of IT, and other team members to maintain reliable and secure network operations while providing technical support to employees and assisting with the deployment and support of Byram Metering Solutions' smart metering communication infrastructure.
Key Responsibilities
Network Administration
• Assist with the installation, configuration, and maintenance of network equipment including switches, routers, firewalls, wireless access points, and related equipment.
• Monitor network performance and troubleshoot connectivity issues.
• Assist with IP addressing, DHCP, DNS, VLANs, and basic network configuration.
• Assist with network upgrades, expansions, and equipment replacements.
• Help maintain reliable connectivity between company locations, offices, warehouses, and remote equipment.
IT & Customer Support
• Provide first-level technical support to employees for computers, printers, networking, email, and other IT-related issues.
• Provide first-level technical support for our customers using our MDM platform.
• Set up and configure computers, phones, printers, and other technology for new and existing employees.
• Escalate complex issues to the Network Director or appropriate outside vendor when necessary.
Smart Metering & IoT Support
•Assist with the deployment and troubleshooting of BMS smart metering communication equipment.
• Troubleshoot communication issues between smart meters, gateways, and the BMS Sequoiaplatform.
•Assist field technicians and customers with basic network and communication troubleshooting.
•Work with manufacturers and service providers to resolve technical issues when necessary.
Cybersecurity
•Monitor for basic security issues and report potential threats or vulnerabilities.
•Assist with software updates, patches, antivirus/endpoint protection, and other security measures.
• Help maintain secure remote access for employees and authorized users.
Documentation & Administration
• Maintain accurate records of network equipment, IP addresses, user accounts, licenses, and configurations.
• Document troubleshooting procedures and recurring technical issues.
• Assist with maintaining backup and recovery procedures.
• Maintain professional communication with employees, customers, vendors, and technology partners.
Required Qualifications
•High school diploma or equivalent
•0-3 years of experience in IT, networking, help desk, or a related technical field, or equivalent education and hands-on experience.
• Basic understanding of TCP/IP networking.
•Basic knowledge of routers, switches, wireless networks, DHCP, DNS, and VLANs.
•Strong troubleshooting and problem-solving skills.
•Strong communication and customer-service skills.
•Ability to work independently while knowing when to escalate an issue.
Preferred Qualifications
•Associate's degree or Bachelor’s degree in Information Technology, Computer Networking, or a related field.
•CompTIA Network+, A+, or Security+ certification.•Experience with Windows environments and Microsoft 365.
• Experience with firewalls, VPNs, VLANs, and managed switches.
• Experience with cellular communication equipment.
• Experience with LoRaWAN, IoT, AMI, smart metering, or other wireless technologies.
• Familiarity with cloud-based applications and databases.
• Experience working with ticketing or help-desk systems.
Skills & Characteristics
• Technically curious and willing to learn new technologies.
• A problem solver who enjoys figuring out why something isn't working.
• Detail-oriented and capable of maintaining accurate documentation.
• Customer-focused and comfortable helping people with varying levels of technical knowledge.
• Reliable and organized with the ability to manage multiple priorities.
• A team player who can work effectively with IT, sales, operations, field technicians, and management.
Physical & Work Requirements
• Ability to work at a computer for extended periods.
• Ability to occasionally lift and move IT/network equipment.
• Ability to work outside normal business hours occasionally for network maintenance or emergency troubleshooting.
Career Development
This position is designed to provide an opportunity for professional growth. The Junior Network Administrator will have the opportunity to develop advanced
skills in network administration, cybersecurity, cloud technologies, IoT communications, LoRaWAN, and smart metering infrastructure. As experience and responsibilities increase, this position may progress into a Network Administrator, Systems Administrator, Network Engineer, or IT/Network Manager role.
Compensation & Benefits
Byram Metering Solutions offers competitive compensation and benefits based on experience and qualifications.
• Paid time off
• Paid holidays
• Health benefits
• Retirement plan
• Opportunities for advancement