Job Description
Job Description
SUMMARY:We are seeking a versatile, hands-on IT Systems Administratorƀto manage technology operations at Shin-Etsu MicroSi. This role serves as the lead IT resource for the company, balancing ERP ownership with day-to-day infrastructure and user support. In this role, you will do more than maintain systems. You will serve as a strategic partner responsible for keeping the business running smoothly while helping position the company for future growth. The ideal candidate possesses technical expertise in ERP systems, particularly Microsoft Dynamics 365 Business Central, along with SQL database administration experience, and a strong customer-service mindset for supporting end users. You will also proactively identify and assess opportunities to leverage automation and AI to improve company-wide productivity and streamline business workflows. KEY RESPONSIBILITIES: ERP Management & Business Flow Core ERP Ownership and Process Optimization: Own the administration,configuration, and continuous improvement of our ERP system (Dynamics 365Business Central) to ensure alignment with our operational and strategicobjectives.Troubleshooting: Resolve ERP system issues quickly to ensure daily businesscontinuity.Emerging Tech & AI Innovation: Actively evaluate business workflows toidentify opportunities to leverage modern technologies such as AI, MicrosoftPower Platform solutions, and automation to improve efficiencyand eliminate manual processes.Vendor & Third-Party Relations: Act as the primary liaison with our externalERP, cybersecurity, and managed service providers(e.g., ArcherPoint, Packetwatch, Kinetik). Escalate and coordinate resolutionof user tickets, security alerts, and system usability issues. Maintain supportcontracts and service relationships with key vendors.Data, Analytics & DevelopmentReporting & BI: Develop, maintain, and update reports using SQL, JetReports, and Power BI. Design dashboards, workflows, and queues toimprove visibility for decision-makers.Database Administration: Manage core SQL databases, handling essentialtasks including monitoring, performance tuning, routine backups, and datarestoration.ERP Customization and Extensions: Utilize Business Central ApplicationLanguage (AL) code to support ERP customizations, integrations, and reportingenhancementsInfrastructure, Security & User SupportHardware & Software Lifecycle: Oversee all software installations, hardware upgrades, network infrastructure, and device management across the business.Entra and AD Maintenance: Add/remove and secure user accounts, manage MFA and VPN connectivity. Administer file shares.SharePoint: Maintain sites, permissions, and document management processes.Virtual server administration: Coordinate with managed service providers and hosting partners to maintain, secure, and monitor virtual server environments.Cybersecurity & Compliance:Implement and enforce industry-best practices for cybersecurity. Partner with external security vendors to monitor threats and ensure strict alignment and compliance with our parent company's overarching security frameworks.User Support & Training: Serve as the primary point of contact for all internal IT support and technology-related issues. Provide patient, clear troubleshootingassistance and develop training initiatives to improve overall technology adoptionand literacy. IT Asset Management: Maintain accurate inventories of computers, software licenses, and related technology assets MicroSi is an equal opportunity employer. All human resource decisions are based on merit, excellence and intelligence. We foster and promote diversity and inclusion in our workforce and welcome differing points of view. We do not discriminate against individuals based on any protected characteristic