Job Description
OculusIT is seeking an experienced Infrastructure Manager to lead and manage network, server and enterprise application (Office 365) -related infrastructure operations for a Higher Education client campus. This is a hands-on, onsite role responsible for ensuring a secure, resilient, and high-performing network environment that supports academic and administrative functions.
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The role combines technical expertise, operational ownership, and stakeholder collaboration, serving as the primary network infrastructure lead between OculusIT and the institution.
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Key Responsibilities:
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Network Infrastructure
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Working with a third-party vendor, own end-to-end management of the campus network infrastructure, including LAN, WAN, WLAN, internet connectivity, and network security layers.
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Oversee design, implementation, optimization, and lifecycle management of network hardware and services (switches, routers, firewalls, access points, battery backups).
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Ensure high availability, redundancy, and performance across academic buildings, residence halls, administrative offices, and remote sites.
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Operations & Support
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Lead day-to-day network operations, monitoring, and incident response.
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Administer Windows domain, servers (on-prem and cloud hosted), and Office 365
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Act as the escalation point for complex network and tier 2+ incidents and performance issues.
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Ensure timely resolution of outages with minimal impact to teaching, learning, and campus operations.
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Maintain and improve network monitoring, alerting, and capacity planning processes.
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Security & Compliance
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Partner with security teams to implement and maintain:
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Network segmentation (VLANs, NAC, etc.)
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Firewall policies and secure remote access (VPN)
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Intrusion detection/prevention integrations
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Support institutional compliance requirements (FERPA, data protection policies, internal audits).
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Participate in vulnerability remediation and security hardening initiatives.
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Project Management
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Working with CIO, lead enterprise infrastructure projects such as:
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Campus network Wi-Fi refreshes, upgrades, and expansions
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Computer hardware and software management (inTune, Jamf)
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ISP and bandwidth upgrades
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Coordinate with facilities, vendors, and academic departments during implementations.
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Manage vendor relationships and oversee third-party network service providers.
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Documentation & Standards
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Maintain up-to-date network diagrams, configurations, and asset inventories.
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Establish and enforce network standards, change management processes, and documentation practices.
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Contribute to disaster recovery and business continuity planning.
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Stakeholder Engagement
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Act as the primary network contact for campus IT leadership and key stakeholders.
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Communicate clearly with both technical and non-technical audiences regarding risks, outages, and planned changes.
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Support executive reporting on infrastructure health, risks, and improvement initiatives.
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Team Collaboration
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Work closely with systems, security, service desk, and application teams.
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Mentor junior IT staff and provide knowledge transfer where required.
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Align campus needs with OculusIT best practices and service delivery standards.
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Required Qualifications:
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Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
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3+ years of experience in infrastructure management.
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Strong hands-on experience with:
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Enterprise switching and routing
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Wireless networks (campus-scale Wi-Fi)
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Firewalls and network security
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VPN and remote access solutions
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Office 365 administration
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Experience supporting multi-building or campus environments (HigherEd preferred).
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Solid understanding of:
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TCP/IP, DNS, DHCP
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VLANs, STP, routing protocols
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Network monitoring and performance tools
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Experience managing incidents, changes, and projects in structured IT environments.
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Preferred Qualifications:
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Experience in a Higher Education IT environment.
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Experience with network access control (NAC) and identity-integrated networking.
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Exposure to hybrid/cloud-connected network architectures.